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All playlists / Sales and Customer Service

Cultivate Customer Satisfaction: Introduction to Customer Service

What are the keys to the kind of customer service that leads to happiness, satisfaction, and loyalty? This playlist will help you discover the answer to that question and equip you with the foundational skills to begin putting those techniques into action.

Explore the definition of customer service, learn how to communicate effectively with customers whether in person or virtually, and get insights on proven strategies to handle customer complaints with finesse.

This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

This playlist is part of the “12 Months of Learning” 2023 campaign. Level = Beginner / All.

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Updated 29, Dec, 2022

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12 resources

Title	Duration	Provider
Managing customer dissatisfaction	8 mins	Coorpacademy
Gain customer loyalty by demonstrating excellence	70 mins	iseazy content
Transform Your Customer Service Framework	45 mins	The Expert Academy
Customer Service 101	20 mins	Allara Global
Excellent Customer Service from Mind Tools for Business (Emerald Works)	60 mins	Emerald Works
Customer Service	15 mins	Talent Quest
Customer Service (MiQuick)	25 mins	Mi-Crow
Quality Customer Service Skills	20 mins	Interaction Training
Creating Great Customer Conversations	5 mins	ej4
Handling Complaints (CPD Certified)	15 mins	iAM Learning

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