Delivering exceptional service is a key ingredient to maintaining long-term profitability in today’s diverse and highly competitive marketplace.

What are the keys to the kind of customer service that leads to happiness, satisfaction, and loyalty? This playlist will help you discover the answer to that question and equip you with the foundational skills to begin putting those techniques into action.

Through a variety of courses to equip you with practical knowledge and skills which can be applied in real-world scenarios, explore the definition of customer service, delve into what makes excellent customer service, understand customer satisfaction and loyalty, and find out how to transform your customer service framework for improved results.

This playlist is curated for global audiences and highlights a diversity of courses and Content Partners from multiple countries. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.

This playlist is part of the “12 Months of Learning” 2024 campaign. Level = Beginner / All.

Curious to learn more? Explore these related playlists:

Difficult Situations: Navigating Customer Service