Retail Success Factors: Service Excellence & Future Trends (APAC)
Health and Safety

Getting someone to buy from you is way harder than making them pop into your store to see what you’re offering.
So, how do you get people to shop around?
Retail customer service is the name of the game. And it’s true for both brick-and-mortar as well as online stores. Use this playlist to help makes those sales and have your customer leave with a smile.
This playlist is curated for audiences in APAC. It highlights a diversity of courses and regionally relevant Content Partners. It is meant to serve as an initial introduction to a variety of learning experiences on this topic, not as a prescribed curriculum.
Level = Beginner / All.
12 Resources

Armed Robbery Awareness
20 mins
Allara Global

Retail Excellence - Problem solving
20 mins
BSI

Retail Excellence - Customer interaction
20 mins
BSI

Retail Excellence - The importance of rapport
20 mins
BSI

Retail Excellence - Matching and mirroring
15 mins
BSI

Retail Excellence - Pacing
15 mins
BSI

Retail Excellence - Customer motivation
15 mins
BSI

Retail Excellence - Discovery questioning
15 mins
BSI

Retail Excellence - Listening skills
15 mins
BSI

Retail Excellence - Successful recommendations
15 mins
BSI

Retail Excellence - Handling objections
15 mins
BSI

Retail Excellence - Angry and upset customers
15 mins
BSI

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