Tracy Capaldi-Drewett, Group Commercial Director at MicroLearn challenges organisations to revisit their tired elearning.

The business ecosystem is more volatile than ever, with increased competition, the drive for digital transformation and an uncertain political environment. It’s become even more vital that the Learning and Development organisation embraces the need for rapid change, both in terms of attracting, retaining and developing its talent.

Learning is an intrinsic part of our working life, whether we are an entry level employee or a senior executive, if we are to demonstrate value and productivity to our organisation. However, time pressures are relentless, and learning is not immune, so it is imperative that L&D delivers learning that is efficient and effective.

For quite some time, it has been recognised that to optimise scale and flexibility, eLearning has been the direction for improving efficiency of training delivery. Much of the eLearning produced has been too long, too linear, uninspiring and generally lacking engagement – the “Wow factor”. And perhaps most importantly, eLearning has often lacked effectiveness in meeting learning objectives and engendering behavioural change.

Today we are all learning, whether at work or at home, using Google, YouTube and social media to find what we need and how to achieve it. This hunger for quick answers also translates to our time at work, when we are looking to attain the skills we need to do our jobs better, faster and more effectively.

Recent research is strongly suggesting that it is time to move away from the more “passive” elearning to a strategy of personalisation and video-rich microlearning, delivering bite-size content on any device, at any time.

Learners demand a more agile approach to training that gives them relevant information on a wide variety of subjects, accessible at the point of need, and they’re willing to go anywhere to find that information. The Learning and Development organisation needs to facilitate this by putting the best possible technology and content in the hands of learners if it is to effectively contribute to the success of the organisation.

At MicroLearn, we understand that today’s workplace learning culture is craving relevant content that is rapidly created to meet the demands of an information hungry workforce and not turgid electronic “page turning”.

In embracing a microlearning strategy, it must be time to revisit and evaluate the effectiveness of your elearning library!

Tracy Capaldi-Drewett is the Group Commercial Director at Microlearn. You can find MicroLearn courses in the Go1 Premium catalogue.

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Why do we need to reimagine learning now?

Regardless of the industry you’re working in, customer service is one of the most important factors when it comes to the success of your business. If your employees fail to deliver on customer service, you’ll find it hard to retain customers, hit sales targets, and stay ahead of your competitors.

You might be surprised to hear that customer service skills are just as important in the automotive industry as with any other field. But with many automotive staff working in logistics or sales, proper customer service training is a must.

Even in the mechanical workshop, it’s important for all team members to know how to work with customers to get the best results. After all, the way in which your employees interact with clients will have a positive or negative effect on your company’s reputation, success and longevity.

If you want to improve the way your employees are interacting with customers, you’ll need to provide them with the right learning and development opportunities and resources. How are you delivering customer service training to your employees? And proactively improving their service skills?

With the right employee training, you can improve customer service standards across your business, resulting in engaged employees and satisfied customers. Here’s how you can use online courses for customer service training in your automotive business.

Why Customer Service is Important in the Auto Industry

Many businesses tend to spend a lot of time, money and energy attracting new clients, running special promotions and deals for new customers, for example. But did you know that it costs five times as much to attract a new customer than to keep an existing one?

Instead of investing so much into attracting new customers, why not focus on building and retaining a loyal customer base? Increasing your customer retention rates by just a small percentage can lead to long-term positive profits.

For employers in the auto industry, training your employees in better service techniques is the best way to build up a loyal customer base. One of the most important aspects of good customer service is knowing how to build good rapport with your customers and showing people that you’re interested in finding the best solution for them and meeting their individual needs. When customers have a positive experience with a company’s employees you can expect higher customer loyalty, better sales figures, and greater success.

Another key component of good customer service is knowing how to handle negative feedback and complaints. We all know customer service can have its tricky moments. What’s more, with the ever-increasing impact of social media, providing excellent customer service has never been so important, as customers now have the potential to provide instant feedback on any company across social media and review sites. Customer service training will provide staff with the tools and techniques they need to draw on in difficult situations.

When companies deliver training to staff, it’s often presented in one solid block of training, such as an all-day orientation session or two-hour workshop.

You might want to consider using online courses instead, to deliver staff training. Online learning is a great way to improve your customer service skills, as you can learn aspects of customer service training through short and engaging eLearning courses.

When it comes to customer service training, employees need to know how to complete returns, carry out special orders, respond to product enquiries, handle customer complaints, and build long-term customer loyalty. Your staff can receive training across all of these areas through online learning.

With online courses, you can provide staff with access to targeted online training activities and modules based on their specific job description. This means the course content will be more relevant and interesting to them, and they’ll be more motivated to learn and actively participate in training on these subjects.

Employee Training for Your Staff with Go1

Ready to get your customer service teams involved in online training?

At Go1, we provide high quality online training courses specifically designed for employees working in the automotive industry.

Online courses provide everything you need to help you deliver effective employee training, while making the learning experience easier and more convenient for your staff. With online training, employees can log in and complete short modules at a time and place that’s convenient to them. There’s no need for your company to book out expensive conference rooms, or hire instructors and facilitators, saving employers money and causing less disruption to business productivity.

Get in touch with the Go1 team to start creating your own tailored training program.

You might also like to check out our top five online courses for customer service, to help employees improve the way they listen to customers, form positive connections, build customer loyalty, develop telephone technique, and handle complaints.

Why you should train your auto service staff in customer service

Learn the Art of Working as a Successful Financial Expert

From 2017 to 2018, online education and training have reached new heights. With an abundance of topics and affordable prices, an increasing number of people have turned to Go1 as their preferred source for e-learning. If you want to work in finance or advance in your current financial role, Go1 has the solution.

Compared to other sources that offer online training courses, Go1 is unique in several ways. You will discover an almost unlimited list of topics on virtually any subject, including finance. You will also find that despite that leading topic or industry experts develop and present the courses, the prices are incredibly affordable.

Why stay stagnant in your role as a financial expert when you can reach a new level of success through online education. Visit the Go1 Premium website, and after a quick registration, you will be on your way to securing the job you want or advancing in finance.

As mentioned, there are countless online training courses developed solely for people interested in working in finance or those who already do. You can bring your dream of success to fruition by focusing on three distinct areas.

1.     Accounting for Stock Transactions

For this area of finance, a course on mutual business ownership as it relates to finance is another excellent choice. In addition to learning methods that ensure accurate accounting, you will develop the skills needed to explore common equity transactions that can impact even a basic accounting equation. The course also touches on things like accounting processes and concepts for preferred and common stocks, dividends, and treasury stocks.

You should also consider “How to Conduct Fundamental Analysis to Pick Profitable Stock,” which is fantastic. An investment analyst and stock market researcher with years of experience and unparalleled expertise designed this course for the finance and banking industry. With this, you will learn how to choose profitable stock without dealing with a lot of confusion.

The goal of this online training course is to help you understand how to use analysis to screen an investing company or industry. Upon completion, you will walk away with newly acquired knowledge of using different fundamental tools to screen profitable stocks. Unlike courses offered by sources other than Go1, this one is easy to follow and apply.

If your interest in finance focuses on making money by trading profitable stocks or learning accurate accounting methods, these are the right courses to take. All you need is a desire to learn.

Ron Miolla, a leading expert in financial leverage, offers a remarkable course called “Analyzing Financial Leverage for a Business: How Do Changes in the Operations of a Business Affect Its Earnings Per Share?” With this online training course, you will learn why analyzing a company’s level of financial leverage is so critical.

This course covers the ratio of debt to equity and the capitalization amount of a company. Also included is information pertaining to the concept of the price-to-earnings ratio and the way it relates to the value-per-share of a company. If you want to pursue advancement opportunities with your employer, you should have a good understanding of these subjects.

The third course called “ROI: Calculating Net Present Value” will also help you further your career in finance. Because net present value is the number one preferred method used to calculate ROI in the world of finance, this course offers incredible value.

One part of the course will teach you the proper way to use this calculation to help you determine if you should or should not move forward with a project or investment. The course also explores a unique concept known as the time value of money. Like the other courses mentioned, this one is essential for gaining or honing financial skills.

In addition to the financial courses listed, Go1 has a full library of management topics. Depending on your long-term goal in the field of finance, taking one or more of those would also prove beneficial. After all, you could end up in a position with financial responsibility and a team to manage. For you to succeed in both areas, you need to expand on your qualifications.

Benefits of Completing Finance Courses Online

Especially if you already work in finance, more than likely, you have little time to spare for attending traditional college classes. With online education, you can learn while relaxing at home, and learning at a pace that coordinates with your schedule. For instance, you could take a 30- to 45-minute course after the kids head off to bed or early on a Saturday morning when the house is quiet.

In addition to well-planned and easy-to-follow courses, you will appreciate the convenience of online education through Go1. Instead of feeling pressured to complete a course at a certain time, you have full control of the schedule. Not only does that eliminate stress from the learning process, but it also helps you retain the information better.

Instead of watching other people get promoted within the company or move on to bigger and better things with a different employer, take a step in the right direction by completing these financial courses. You deserve to work in a position that you enjoy. Thanks to online education through Go1, you can do just that. Visit our site today, select the preferred course, and start your journey.

Take your role in finance to a new level with online education

Like many people, you probably know that e-learning has grown by leaps and bounds in recent years. However, you may not realize just how far-reaching online education has become. As demand continues to rise, experts anticipate even further growth.

When it comes to how wide-ranging online education is today, you should look at it from two perspectives. First, this is something that benefits people from around the globe. All they need is a computer, reliable Internet access, and a desire to learn. Second, online training courses create incredible opportunities for anyone interested in learning, from stay-at-home moms to CEOs of Fortune 500 companies, and everyone in between.

Just within the past few years, a staggering number of people have started taking online training courses, some for personal development and others for career advancement. If you look at the Babson Survey Research Group’s most recent Online Report Card, you would see that in the United States alone, almost 6 million people account for the current enrollment in some online education program.

Many people cannot take time off from work or time away from home responsibilities, making traditional education difficult, if not impossible. Instead of putting their dream of earning an education on hold, they can learn a new skill or hone an existing one through online training courses. With the right forum, interested parties can gain access to thousands upon thousands of viable programs developed by subject or industry experts.

As far as the first reach factor, online education gives people all over the world the opportunity to learn. The climbing number of participants proves that online learning is no longer an alternative way of getting an education but a mainstream solution.

The second factor in how far online education reaches has to do with the vast number of people and businesses that take advantage of it. As mentioned, some people take training courses to better themselves on a personal level. For example, they might complete a carefully formulated course on time management, communication, or organization.

At the same time, online education reaches virtually every industry. With so many training courses available, there is something for every company. Business owners and management associated with the construction, medical, automotive, agricultural, hospitality, and a host of other industries see the value that online training courses provide, not just for themselves to become better leaders but also to help staff members improve.

If you have a team of employees in an office work environment, you might consider training courses on any of the following:

If you have a business that deals with potentially hazardous materials, and thereby needs to adhere to strict compliance laws and regulations, the following online training courses are exceptional:

If your company is part of the medical or health care sector, online education is an excellent way to ensure that management and employees stay up-to-date on training required to maintain a certification or licensing. Some of the available courses include:

Something else to consider is that in addition to developing or refining a skill, people can use online education as a way of confirming their decision to enter a specific field. With so many affordable courses through a reputable source and many that people can complete in 30 minutes, there is no financial or time lost by trying.

For example, if someone thinks they want to enter the medical field, he or she could start by taking a few basic training courses such as:

Keep in mind that these are just a few of the many online training courses available to give you a better understanding of just how far-reaching online education is for any person and industry. In addition to courses for people in the United States, there are many that address topics for other countries. “Basic Finnish for Medical Professionals” is just one example.

There is no question that online education is growing fast. Whether taking a basic course or one mandated for a specific profession, e-learning does not limit itself to a particular type of student. Everyone, regardless of where they live in the world or their age, can complete training courses online. Currently, 26.5 percent of enrolled students are between the ages of 15 and 23, 36.5 percent between 24 and 29, and 40.9 percent 30 and older.

Although the courses are expert made, the majority take little time and cost only a nominal fee to complete. That makes it possible for a lot of people to learn who would otherwise miss out due to time and money constraints. Adding to the appeal is the fact that people can complete online education from the privacy and comfort of their homes and at a pace and time most convenient to them.

If you want to improve yourself personally, start a new career, or become better at your current the job, take advantage of online education and training through a trusted and reliable source.

Go1 offers the best online training courses available. With a reach around the world to different people and industries, we offer diversity and excellent learning opportunities. Take a step forward in the right direction by choosing courses provided by an established leader in the online learning and education arena.

We’re excited to announce that Go1.com has been named in the top 25 of LinkedIn’s 2018 Top Startups list which honours the most sought-after startups where professionals want to work and stay in Australia.

Go1 ranked 12th on LinkedIn’s annual list celebrating the startups where the world wants to work now.

The LinkedIn Top Startups list is derived from a blended score looking at factors including interest in the company, engagement with employees, job interest and retention, and is informed by the billions of actions taken by more than 575 million professionals on LinkedIn.

In turn, it helps professionals discover where they may want to land their next job and learn how these organisations are changing the way professionals work and live.

"We're excited to be included in this list alongside all of these great companies. The list really shows the strength of the Australian startup ecosystem," Go1.com co-founder and CGO, Dr. Vu Tran, said.

This is the first launch in Australia, but second annual edition of Top Startups, which is part of the LinkedIn List franchise, an ongoing editorial series that celebrates professionals and companies making an impact in the professional world. To read the full article and see the official list of the LinkedIn Top Startups, click here.

Go1 in Top 25 of LinkedIn’s Top Startups List 2018

As an employer, you might sometimes have to make the decision between hiring a young and promising graduate or an older, more experienced candidate.

Some managers may have reservations about hiring younger employees, being concerned that they bring less experience and knowledge to the table and are still unproven in the industry.

This may be a valid point, particularly in highly technical or creative roles. But it’s also worthwhile looking at the many benefits fresh graduates can bring to your business.

Here are some of the advantages of taking a chance on less experienced candidates and investing in the next generation.

One of the clearest advantages of hiring fresh graduates is their aptitude for technology. Most millennials have grown up on the internet, using smartphones, mobile devices and social media on a daily basis.

While older generations may feel hesitant and even change-resistant towards new technologies, younger employees are likely to embrace and adopt the latest gadgets and tech tools. They’ve grown up with technology as a part of everyday life and will have no trouble picking up and using new technologies in the workplace. They’ll also be more up-to-date with technology trends, offering valuable information and tremendous insight into your market.

In this way, bringing younger employees on board can have a very positive impact on the way your organisation moves forward with new technologies in the future.

It’s also likely that candidates who have just graduated from school, university or college will still be in a strong learning mindset. They’ll be used to studying and retaining information on a regular basis, helping them to remain ‘switched on’ and ready to learn.

It can be a lot easier to get graduate employees excited about participating in training and development programs, whereas more experienced workers may think they don’t need any further training.

Amit Chauhan, CEO and cofounder of Recroup, believes young employees can bring fresh perspective and a different way of thinking to your business.

“Most young workers are eager to learn, build their experience and apply their skills in the workforce. This enthusiasm is great for team building, productivity and workplace morale,” Chauhan says.

What’s more, graduates will often possess the most up-to-date knowledge in their field. Just because someone has been around for a long time in the industry doesn’t mean that their way of doing things is the best.

Younger generations are also considered to be very innovative and agile in the workplace, adapting well to changes and not being afraid to take risks.

As Chauhan says, “with less prior experience and likely no mortgage or children to take care of, new professionals have a lot less on the line.”

While more experienced workers might hesitate to make quick decisions or take risks at work, younger employees are showing that they are better equipped to respond to sudden change. In fast-paced, changeable work environments and industries, this agility and adaptability can bring a lot of value and reward to your business.

Another great benefit of hiring graduate staff is that they are more easily moulded to the kind of work culture you want for your organisation.

Employees who are fresh and new to the industry will be coming in without any pre-conceived ideas of the workplace. They can more easily adapt to the habits and processes of your company, rather than older workers who may have been doing things their own way for a long time.

Without previous work experience, younger employees can be considered a blank slate, ready to be developed and mentored in line with your organisational goals.

Last, but not least, there’s no doubt that you can reduce costs by hiring less experienced candidates.

When you take on a graduate who is just entering the workforce, or a younger worker with less experience, it’s generally expected that their salary will be lower than those with a higher level of experience. Considering that salaries are the greatest expense for most companies, you could be saving your organisation a considerable amount of money.

Before you dismiss the idea of hiring younger candidates, you might like to take some of these benefits into consideration. Young graduate employees could be just what your organisation needs, bringing fresh insights, technical knowledge, innovation and energy to the business. And after all, everyone needs to start somewhere, right?

Why you should invest in the next generation

Proven Methods for Improving Your Training

If the second half of 2018 is anything like the first, the number of people who take advantage of online training courses will reach new heights. When it comes to eLearning, top educational experts agree that the remainder of 2018 will see significant growth. When comparing 2017 to this year, it is evident that more people want to participate in Internet learning opportunities.

Of course, it is essential that you take the right training courses, offered by a source that you can trust. Go1 has become the hub for superior-quality courses for individuals interested in learning new things or honing existing skills. In fact, it is the number one source for upskilling, as well as educating you and your staff on various compliance topics.

One thing that makes this source unique from others is that industry experts develop and often, present the courses. That means for every topic, especially compliance issues, you learn from the best. You can start learning to become an inspirational leader today by going through a seamless enrollment process. With that complete, you can then log in to the Go1 Premium website and start taking whatever training courses you want.

Although you can select from an abundance of topics, when searching for those deemed the best for government entities and positions, three, in particular, stand out.

1.     Skillboosters – The Diversity Challenge

As you might already know, diversity is the celebration of different values and show of respect for others in the workplace, whether the owner, a manager, or co-workers. Respect should even extend to others who are connected with the government agency where you work, including contractors and vendors.

You can complete The Diversity Challenge training course by dedicating just 1 hour of your time and using a computer system that has Flash Player 8 or higher installed. With those two things, combined with a desire to learn, you will gain tremendous insight on how to embrace diversity instead of fighting it.

Although this 1-hour online session covers many different topics, it focuses on a few specific factors. For starters, the presenter offers an easy-to-understand definition of the word, “diversity.” The expert also addresses the benefits of a diverse workforce, viable methods for actively supporting diversity at work, the key to managing diversity in the workplace, and methods for developing diverse products and services.

Also covered in this training course are the reasons behind instances of harassment and discrimination, and how to identify and remedy them. Wait, there is even more. Probably one of the most critical aspects of this course involves learning the proper way to eliminate unhelpful filters during the recruitment process. With that, you can select the right talent for your agency.

By investing just 1 hour of your time, you will gain an entirely new appreciation for diversity and how it plays a vital role at work. Through this course, you can then train others. Although the best time to introduce and support diversity at work is immediately after hiring someone, you can still offer classes or documentation to your existing employees. Ultimately, everyone has the same information and understanding.

When applied, you can expect to see improved employee morale, fewer internal conflicts, and a smoother operation overall. Not only will your workers enjoy a healthy environment but from their improved attitude and behavior, your customers will find it more satisfying to do business with your government agency.

2.     Skillsoft – Facing and Resolving Conflict in the Workplace

While it would be nice to think that everyone in your business gets along, the truth is that your agency, like many others, probably has some level of conflict going on. Even a small amount of discord would create chaos in the work environment, which will eventually trickle down to the customer’s experience.

Even if you are one of the fortunate businesses where everything runs smoothly, you will benefit significantly by taking an online training course that focuses on facing and resolving workplace conflict. Instead of turning a blind eye to potential problems, you will learn how to identify issues and resolve them quickly, thereby preventing a more serious situation from developing.

Sometimes, conflict is nothing more than two people with different ideas or opinions. Other times, it reaches the level of harassment and even bullying. For your government agency to thrive, there is no room for conflict of any kind or on any level. As someone in a position of leadership and authority, it is your responsibility to know what to look for that constitutes “conflict,” as well as the appropriate way to deal with it early on.

3.     Skillsoft – Being an Inspiring Leader

Does the phrase “lead by example” sound familiar? The fact is you want a team that performs at a high level, engages the customer, and produces results. For you to accomplish those goals, you need to become an inspiring leader. You may not realize it, but your employees watch everything you do and say, good and bad. The best leaders, regardless of the type of government agency, know how to inspire their teams through integrity, character, and credibility.

Instead of wishing you could be more inspirational to your employees, do something about it. With multiple online training courses from a respected source, you can learn how to create a strong community within the workplace and share your vision of success with your employees.

With this particular course, you will learn how to become an inspiring leader. This covers many different topics, including building character, adopting or honing the correct traits and behaviors, and what your role as an inspirational leader entails. Through clear leadership, credible actions, and persuasive messages, virtually anything is possible. Remember, when using the right tactics, your inspiration becomes infectious.

While it might seem as though leadership is the same across all industries, there are some distinct differences for people in health care. After all, these individuals have a genuine desire to achieve positive results. Working with both sick and dying patients, they want to do everything humanly possible to make others better, including possessing excellent leadership skills.

Back in the late 1970s, anyone interested in working in the health care system had a difficult time finding a job. Today, there are more positions than there are workers. That means health care professionals work long hours and perform multiple tasks, often without recognition. Sadly, this has turned some people away from health care. Although they still have a passion for the sick and injured, they want to be in a more rewarding position.

If you are someone of authority in the health care industry, it is essential that you take the proper steps to become the best and most respected leader possible. Not only do you want your skilled staff to feel content in their positions, but you also want them to provide stellar service to every patient.

Because health care has become more complex, hospitals, clinics, and doctor’s offices search for solutions to develop and grow strong and trusted leaders. The goal is to make leaders more effective and efficient in their roles to improve the overall environment for their staff and enhance patient care. While there are several possible answers, top health care organizations have discovered the incredible benefits that online training courses provide.

By completing courses designed and often presented by top health care professionals, as someone in a leadership role, you have the opportunity to work at an entirely different level of effectiveness, which helps offset the pressures of the work environment. Instead of struggling due to low productivity,  poor quality, improper safety measures, staff retention concerns, and other factors, you can take control today by signing up for courses offered by a reputable source.

In addition to greater demands from patients and the system itself, health care professionals must follow strict compliance laws. By adding everything together, many leaders feel exhausted, unmotivated, and even defeated. Put the wind back in your sail and use your newly developed skills to inspire and lead a successful team.

What a Successful Health Care Leader Looks Like

By completing different online training courses developed specifically for leaders in the health care field, good things begin to happen. In response to you having improved leadership skills, your staff members begin to change for the better. They arrive on time for their respective shifts more consistently, they perform at a higher level, and they have a better attitude with each other at work and toward their patients.

Lawful Hiring Practices in Health Care – The reason this online training course is so important is that people responsible for hiring should know the laws to follow. The course covers topics like identifying prohibited hiring practices, choosing the rules that pertain to background checks and pre-employment screenings, and recognizing how affirmative actions affect various health care facilities, plus more. With this course, you can hire the right skilled worker according to current laws. That means from the beginning you can choose individuals committed to working hard and providing excellent patient care.

Preventing Workplace Violence in a Health Care Setting – In addition to becoming a better leader by offering support and motivation to your staff, it is essential to learn how to prevent violence in the workplace. After all, your staff wants to feel happy in their roles but also feel safe.

Delegation in Health Care – Being an excellent leader does not mean doing everything yourself. In your position, you need to learn how and when to delegate. By doing so, you show your staff that you trust them, and in turn, they will gain a new level of respect for you as their leader.

Team Development in Health Care – The primary objectives of this online training course include developing a cohesive team, recognizing the effect of work overload, and even dealing with conflict. Similar to the delegation factor, a good leader aims to develop a dedicated and professional team.

Listening and Leadership – Although this course does not specifically address people in the health care industry, it is definitely worth taking. Besides delegating, a good leader has excellent listening skills. Without them, you would have a difficult time understanding your staff’s fears, concerns, and grievances. In comparison, listening to what your staff has to say allows you to make changes whenever necessary.

Based on those two things alone, you can see how critical it is to grow leaders in this industry. Instead of waiting for disaster to strike, now is the perfect time to take the appropriate action. With a vast library of online training courses through Go1, you can get ahead of the curve by developing new skills and improving on those you already possess.

How to grow leaders in the health care industry

In today’s competitive world, businesses, regardless of size or industry, have to think outside the box to stay relevant. Although there are several ways to accomplish this, it has become evident that incorporating e-learning into the work curriculum is one of the best investments a business can make.

As the name implies, e-learning consists of completing online courses. Whether used to learn something new in preparation for finishing a certificate or license or as a way of honing an existing skill, the best source on the Internet offers courses that cover an abundance of topics. You can better understand why your business should invest in e-learning by looking at the list of primary benefits.

Fast and Affordable – The average person can complete an online course in an hour or less. Your workers can take advantage of e-learning opportunities but without spending a lot of time. You and your team can even take the same courses for very little money. In fact, as you look over the options, you will discover that many of them cost nothing.

Professionally Made – Industry experts develop and often present the e-learning courses available online. That means your team learns from the best. These courses contain a wealth of information that employees can apply at work, and often at home.

Enhanced Engagement – Because of the volume of e-learning courses available and the small amount of time it takes to complete them, your employees will find it easier to engage. In other words, they will have a better focus, allowing them to digest the information covered. With increased knowledge retention, you can expect improved production and more accurate results.

Consistency – For your organization to run like a “well-oiled machine,” consistency is vital. You want everyone from low- to high-level employees to work off the same principles and strive for the same goals. By offering your entire team the same online training courses, you create consistency in the workplace.

Compliance – Many companies must adhere to compliance laws. A top source offers training courses that cover a variety of compliance issues based on current requirements. Keeping your team up-to-date will reduce the number of accidents and prevent a government agency from fining your company.

Employee Performance – In addition to enhancing work performance, you can use e-learning courses as a way of measuring how well employees do in their respective roles. Having a structured foundation allows you to determine if a worker is on point or perhaps needs additional training.

Accessible – Instead of driving to a traditional college or university campus, your workers can log onto a trusted website during a scheduled training session at work, while on their lunch break, or from home during a time convenient for them.

Keep in mind that the benefits mentioned only represent a few that you can expect from taking and providing your staff with online courses.

For an even better understanding of why your business should invest in e-learning, consider a few real-life scenarios.

A company that handles potentially harmful and dangerous materials had to follow mandated compliance laws. Due to strict requirements, the business developed a program for all new hires, as well as current employees. In a presentation-like setting, this company had groups of 10 complete all necessary online training courses.

Following those, it held a Q&A session, spearheaded by a compliance expert. By getting everyone on the same page, the level of risk declined, and employees gained a new sense of confidence in the work performed.

A popular retail chain that deals directly with customers had its entire management staff complete the same courses covering issues about conflicts in the work environment. Not only did these employees learn how to identify conflict quickly but they also picked up proven strategies for deescalating problems.

Along with an internal solution, the managers then incorporated what they learned into the training of their staff, making it possible for them to handle customer conflict. With this, fluidity improved in the workplace and ultimately, the company saw a significant increase in customer satisfaction.

An unusually busy company began to struggle in meeting hard deadlines. The owner recognized the need to become more efficient. Because of that, he had his management team along with their employees complete several online training courses about time management. Quickly, the owner saw a vast improvement in the operations of the business. As his staff became more efficient and their morale improved, they had no problem hitting even challenging deadlines. At the end of the year, the company’s revenue had jumped by more than 20 percent.

One business owner knew that he had unhappy staff, but he had no idea why. In his mind, he genuinely thought he hired people with bad attitudes and poor work ethics. As he continued to see low production levels, a lot of mistakes, poor sales, and disgruntled customers, he realized that employee morale was at the crux of all the issues. His goal was to complete several online training courses to determine why and to learn how to fix the problem.

Through e-learning, he recognized that rarely did he do anything to reward his employees. He also understood that he had the wrong people in some positions. After finishing the various courses, he realigned a few of his staff members, and along with setting up a bonus program, he made a concerted effort to show his appreciation. Almost overnight, he saw dramatic changes. He realized the employees were not the cause, but instead, it was his lack of involvement and poor leadership skills.

While you are at liberty to use a variety of different techniques for boosting employee morale, reducing internal and external conflict, becoming more efficient, and so on, there is no question that e-learning is an opportunity you cannot afford to miss. Whether you want to reduce chaos at work, improve customer satisfaction, or grow the business, online training courses are essential for achieving success.

E-learning is critical, but for the best results, you need to select a trusted source. Go1 has a massive library of courses that cover just about anything you can imagine. All the courses are affordably priced and provided by professionals with in-depth knowledge, expertise, and experience.

Why e-learning is a business’ best investment

At present, millennials account for roughly 36 percent of the workforce in the U.S. However, within the next 4 years, that will jump to about 46 percent. The fact is that compared to other generations, different things motivate millennials. Although this generation works hard, they feel motivated by more than just money. That is not to say that millennials do not appreciate a nice paycheck, but to perform at an optimum level, they require more.

For business owners, this creates a tricky challenge. Unlike earlier generations that companies could sway with signing bonuses, a lucrative salary, and other financial perks, the majority of today’s workers, especially millennials, want more. That means that companies have to find alternative ways to entice the best talent to work for them and not for a competitor.

Growth Opportunities – Working the same job year after year is not satisfying for today’s workers. Instead, the most talented workers look for companies with incredible growth opportunities. In addition to training options provided in-house, take advantage of e-learning. With courses that cover thousands of different topics, you have the perfect tool at your disposal to help your employees advance. Ultimately, the more they learn, the more motivated they become. Up-skilling your staff is not only beneficial for them but also for the company as a whole.

Advancement Options – While the best talent wants to grow with a company, employees also seek confirmation about their advancement options. A recently published report showed that 42 percent of women and 58 percent of men feel they have no opportunity to grow with their current employer. As part of the recruiting and interviewing process, make sure that you inform candidates that your company has a definite path of progression, which includes online training.

Employee Recognition – Everyone, regardless of role or level, appreciates receiving kudos. By developing a reputation as a business that acknowledges high-performing employees, more skilled workers will want to join. For your management team to identify top performers and to show appreciation, a top source of online training has a tremendous volume of courses available. At the same time, you can use e-learning as a way of recognizing your employees. Remember, most millennials feel motivated by things other than money. They enjoy learning so use that to your advantage.

Responsibilities – While you want your staff to have a clear understanding of their work responsibilities, you also want them to have flexibility in performing various tasks. In other words, for your business to run seamlessly, it is essential for everyone to know their place. However, you should also give your staff license to do their jobs differently from how you would, as long as the outcome meets your standards or falls in line with company policy. Giving your staff creative flexibility will help them feel more empowered while also accountable for their actions, both things that the best talent wants from a job.

Positive Work Environment – Talented people want to work for a company where employees work cohesively and respectfully. No one, whether a millennial or not, likes discord in the workplace. What you can do to ensure a positive work environment is to have your leadership team complete online training courses that focus on topics like employee morale, improved communication, conflict resolution, efficient work strategies, and so on. Those and others will go a long way in making your business attractive to people with unrivaled skill.

From Invisible to Invincible – Career Advancement Success

While there are multiple courses on this topic, two worth mentioning are “Managing Talent” and “Smart Management – Hiring the Right Talent.” For the latter, you can choose a specific subtopic like sales, customer service, marketing, and more.

If you want a successful company, you need a strong team. Instead of hiring just anyone to fill a position, use online training to identify ways of attracting highly skilled individuals. You can also use e-learning to enhance the skills of new and current employees. Either way, Go1 is the leading source of online education and training. Take advantage of the various topics by completing a quick and easy registration process.

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