In an ideal world, the workplace would be a place where everybody is excited to work together to be a part of the team and help contribute to the success of the organization. Unfortunately, this isn’t an ideal world and there is often an individual or two in the workplace who is unwilling or unable to do a competent job.

Simply put, some people are simply less capable than others and—if it’s not addressed—this can lead to considerable problems within an organization. Of all of the attributes that are expected of leaders, effective management can be among the toughest of them all. It’s inevitable that at some point every leader will encounter a member of the team that is unwilling or unable to do their part. This is when we get to see the difference between what makes a leader, and what makes a great leader.

Break things down and remember everyone starts somewhere

A common mistake among leaders is to assume that because something is easy for them, it should be easy for everybody else as well. It’s important to remember that when somebody is new to a particular task then they may face a sense of resistance or even anxiety.

However, just because a person is struggling with a particular task at first, that doesn’t mean that they’re not capable of achieving it. It could just be that they need the right training and guidance and they could soon be completing the task efficiently and effectively. A great leader can put themselves into the shoes of an inexperienced person and give them the guidance and support they need.

A recent report from the UK has shown that one in three workers are in the wrong job. If somebody is in the wrong job for them, then their performance will probably be lacking. The solution? If you have a member of your team that is not performing, then find out their strengths and if possible place them in a more suitable role. Do this and you may find that they flourish and become a very valuable team member in a completely different position.

Having somebody assigned to a role that they are better suited for will not only increase productivity

Unfortunately, some people are just bad apples and will be uncooperative no matter how hard you try. In such a situation it’s important that you maintain your own sense of professionalism and composure. Don’t allow them to drag you down to their level. Maintain any necessary records of all that is going in, making sure also that you follow the correct disciplinary procedures when necessary.

If it comes to the point where a tough decision needs to be made in regard to the troublesome individual's employment with the company, then at least you have remained professional throughout should any mud-slinging occur. Remember that leadership is also about making difficult decisions to ensure that your organization stays strong.

Dealing with difficult people can be among the most frustrating things that any leader might have to face, but it is often inevitable. Seeing your best efforts have no impact while the individual seems unable or unwilling to do their best can be frustrating, but a great leader will still maintain his or her composure.

We are all human and we all deal with stress and pressure. When this happens you can identify a great leader by the way they deal with these obstacles. One of the best things to do if you begin to feel that the frustration is getting too much is to walk away from the situation temporarily and gather your thoughts. Speaking with another person about the situation can also help you to release some of your frustrations, so you can handle the situation more easily.

Sometimes, a lack of motivation might be the root of a problem with a troublesome employee. The 9-5 lifestyle can sometimes get to people, and it affects some people worse than others. Occasionally the whole team might need a pick-me-up to provide a lift in spirits. The best leaders know how to motivate their teams and lift them up when things seam rough or mundane.

If somebody is struggling with their role at work then it could be that they are doubting whether or not they are up to the job. Getting ‘hands on’ and showing your team that it can be done and how to do it, is a great way to teach and motivate your team through example. Actually showing somebody what needs to be done can be a lot more effective than simply explaining how it is done. We all look to leaders to guide the way and rolling up your sleeves and leading by example is a great way to pass on your experience and boost your team’s confidence.

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

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We analyse everything you need to know about how great leaders deal with challenging people, including keeping your composure and leading by example.

How great leaders deal with challenging people

We analyse everything you need to know about how great leaders deal with challenging people, including keeping your composure and leading by example. 

Things are changing at an exponential pace in today’s world. The manner in which people are expected to acquire new skills and complete tasks is ever-changing and the practice of keeping up can seem daunting.

Why Should You Consider Online Learning To Acquire New Skills? 

In an effort to share in the changing of time, many employers expect their employees to acquire new skills or improve their existing ones on a continual basis through training and coursework. While the standard of yesteryear may have mandated that these lessons take place in a traditional classroom, today’s norms see more and more people utilizing eLearning alternatives.

From a professional point-of-view, employers and employees alike understand that continued education is a guaranteed way of improving success within the workplace. Online learning is an incredibly efficient method of providing, and receiving, any necessary instruction needed to further one’s business. While many tend to think of distance learning courses in relation to degree programs and certificates, but they often don’t realize that these classes can be used to develop individual skills in the workforce.

While there are numerous ways that eLearning can be beneficial for professionals, there are 3 major advantages that we are going to talk about today.

One of the most common ways for an employee to ensure they’re being considered for any available promotions is to expand their skill set within the company. If, for example, an individual is interested in moving up within the marketing department, they should look at what skills are needed to successfully fulfill the requirements of the higher-level positions within that area. Since social media marketing has become a huge platform for companies, for example, these candidates may want to consider taking an online course in the subject that may provide the additional knowledge needed to make them an ideal candidate for the job.

By expanding their wheelhouse and continuing to learn throughout their careers, professionals are able to use eLearning to become invaluable assets to whatever company and/or job they’re vying for.

2. Professional Gains And Business Success.

Your company has a lead on an Italian organization that could become a major asset to your business. However, you realize that your Italian language skills are nonexistent and you have no way of attempting to communicate in the company’s native tongue. However, if you learn some rudimentary Italian, you can show the reps for that company that you’re willing to put in that extra work. An online course in basic Italian is a great way to improve your skills and preparing for this opportunity.

These types of distance learning opportunities are available in a broad range of subjects and areas. Whatever your immediate business need is, there are options available that can expand your reach as an employee.

Technology is in a constant cycle of growth and change. While it may seem impossible to keep up, eLearning provides an ideal space to grow right along with it. What better platform to increase your technical skills than in a digital space?

If any individual is unsure of a new software program or update that is vital to their personal and professional lives, online courses are great solutions. It’s essential that employees stay abreast of the latest technical improvements within an organization.

4 Reasons Why Digital Courses Are Incredibly Effective

There’s often a lot to be said about the benefits that can come from a face-to-face learning environment. However, it’s also important to note that a digital classroom comes with its own set of perks and benefits.

While the reasons previously discussed are often enough incentive for people to consider online education, you might want more specific examples of the ways digital courses are often preferred to their in-class alternatives.

For working professionals, there never seems to be enough hours in the day. So driving to campus multiple times a week, at mandated hours, often isn’t feasible. With online learning, however, individuals regain the ability to control their own schedules. This advantage makes it easier for people to obtain the new skills that will improve their chances of further success.

The lower costs that come with choosing online learning make it a more feasible option for learning new skills. When students are paying less money, they are often more willing and able to take multiple courses as well. This means that an individual can spend some time focusing on Quickbooks this month and then brush up on their Spanish next without the added burden of high course fees or potential debt.

When an individual is considering a class in a traditional classroom setting, there is no room for spontaneity. The student must first select a specific semester to begin their lessons and are then limited to the number of times their course of interest is being offered. Depending on the timelines and needs for the skills and information learned in these courses, waiting for a new session to start may not be beneficial. With an eLearning platform, many colleges and/or companies will allow the student to begin their coursework whenever is beneficial for them. If someone’s need for a certain class is more imperative, this provides them with the chance to start their lessons right away.

No two people are exactly alike, including the ways in which they learn and with eLearning you have tons of options.

For example, here are a few of the various learning formats available:

By selecting a class that’s more appropriate for your desired style of learning, you’ll be better equipped to actually absorb the information in the long run.

Learning New Skills Has Never Been Easier

For today’s adults, the preference for digital coursework is continuing to grow at a rapid pace. In fact, by the end of 2016, experts believe that the eLearning market will be worth approximately $51.5 billion.

Men and women realize that in their professional and personal lives, it’s essential to grow intellectually and keep up with the ever-changing times. While finding the time and availability to acquire new skills may seem challenging, online classes make it quite easy and efficient.

How you can use eLearning to acquire new skills

Having a mentor is one of the most valuable opportunities for professional development, allowing you to improve your individual work performance and boost your career.

Mentoring presents many benefits for employees, both professionally and personally, including increased knowledge sharing, improved skill sets and the opportunity for constructive feedback and support.

In mentoring relationships, you’ll meet or talk regularly with your mentor to exchange ideas, discuss work progress and set goals for professional development. Your mentor doesn’t necessarily have to be someone you report to – they may be your manager, but they could also be a co-worker or someone from an entirely different industry. Regardless of who your mentor is, they’ll be someone who knows how to succeed and is passionate about sharing this knowledge with others.

Let’s look at why 86% of executives say having a mentor is important for career development.

The role of a mentor is “to encourage the personal and professional development of a mentee through the sharing of knowledge, expertise and experience.”

Knowledge sharing is an incredibly important part of the mentoring relationship, as a mentor can provide you with real world knowledge on how to advance your career, based on their own professional experiences.

He or she can also help to identify gaps in your skill set and push you to learn new skills. For example, you may have always been terrified of public speaking and shied away from challenging yourself in that area. Having a mentor’s encouragement can make you feel more motivated to develop your public speaking skills and achieve new personal goals in the process.

Online learning provides a convenient and effective way to bridge those gaps in your skill set – ask your mentor what online courses or training they’ve completed to build up their knowledge. You’ll find thousands of eLearning courses for professional development available and free of charge.

One of the best things a mentor can do is empower you with a newfound sense of confidence in your work.

As successful leaders, mentors offer regular support and encouragement, helping you to maximize your potential so you can get where you want to go in your career.

Having a mentor can also help you to stay motivated and focused on your goals. When there’s someone else you’re accountable to, who has placed a lot of time and energy into your career, you’ll want to deliver your best work possible.

Your mentor can act as a good sounding board for your work experiences, allowing you to consider certain interactions or situations in a different light.

Things that go wrong in the workplace, whether it’s interpersonal relationships or problems with a project, may not seem so dire to someone with more experience. Your mentor can offer you a more objective perspective on the situation, helping you to keep your focus on things that are more important.

Mentors can help you to navigate career challenges, through sharing insights from their own past successes and failures. They can also provide you with exposure to new ideas and ways of thinking that can help you to further grow.

Through the lens of experience, your mentor can help you to view your mistakes in a more positive way.

Successful leaders often see mistakes as an opportunity for professional development and positive change. Everyone makes mistakes at work from time to time – the important thing is to learn from these mistakes and become more resilient in the process.

As Sally Blount, Dean of Northwestern University’s School of Management, stated in an article about the benefits of mentorship, “we may gain confidence from our successes, but it’s our failures that develop our leadership muscle and offer the most powerful insights.”

Another benefit offered through mentorship is the opportunity for both parties to grow their professional network.

Mentoring isn’t just a one-way street. Your working relationship with your mentor can also bring benefits to their career, offering them professional development in their leadership skills and recognition as a mentor and subject matter expert.

Through your mentor’s introductions, and vice versa, you can both develop positive working relationships with new contacts that you may not have had the chance to meet otherwise. This also provides you with an opportunity to build your personal brand, through a wider audience of social media contacts and greater levels of exposure.

When choosing a mentor, you’ll want to look for someone whose experience and success is greater than your own, although they don’t necessarily need to be from the same industry. Someone from a different organization or sector can still provide valuable insight into areas of leadership and professional development.

People who have used strategy to get where they are make great mentors, as they can share their experience and help you to build your own roadmap to success. You’ll be able to learn firsthand how they got to the role and position they’re in today.

As well as experience and strategy, mentors should inspire you by their values and character traits. If empathy and honesty are important to you in your career, align yourself with a mentor who understands the importance of these values. Look for people who are passionate about their work and love what they do. You should admire the life and work of your mentor, as they exemplify the skills and success you want to achieve yourself.

Have you got a mentor? Why having a mentor is important for your career

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 A new study of local Australian government agencies has revealed a systemic problem affecting staff training processes. The study—which was conducted by online training provider GO1 and incorporated data collected from 55 Australian government organisations—cited budget constraints and a lack of technological resources as the primary reasons for a recent setback in training productivity.


Completed during the first quarter of 2016, the study paid close attention to the learning management solutions employed by each of the surveyed government departments as well as the methods used during training and the types of training courses that were preferred. The results were somewhat staggering.

The findings suggested a downward trend in the cultivation of properly trained staff members and signalled that:

Only around 43% of Australian government agencies use online training solutions to help prepare their staff to meet the needs of the public (which implies that over half of the government sector still uses traditional, non-digital methods for staff education)

Fewer than one in three departments use mobile devices to facilitate eLearning among personnel

Approximately 46% of agencies are still hoping to reduce their training budgets despite these issues

The GO1 Local Government Study 2016 [which can be accessed here] exposed a range of obstacles that currently stand in the way of more efficient training program delivery, GO1 co-founder and chief technology officer Dr. Vu Tran said. “Local government is failing to switch over to eLearning despite the huge benefits it offers. The reason being given is that many agencies don’t have access to the technology required to be able to run an online solution due to budget limitations. [The agencies] also don’t have sufficient time to move to a new system [or] learn how to use and manage it,” Dr. Tran observed.

For the uninitiated, this means that, though online training courses such as those provided by GO1 offer comprehensive one-on-one solutions to help prepare personnel for the workplace, in many cases the technology simply isn’t there. It’s impossible, for example, to design an online class for new employees when your Internet is unreliable or your budget limits you to one computer for every five staff members.

Beyond the issue of limited technology, the survey results indicated further challenges facing the public sector. These included:

Perhaps unsurprisingly given the general technological deficiencies that were uncovered, the GO1 study suggested government departments were lagging behind when it came to mobile use. Though the world has entered an unprecedented digital age, fewer than one in three agencies reported providing their staff with the tools they would need to learn on the go. This discovery runs entirely contradictory to GO1’s experience in the field of online learning and education. “Having access to learning material on mobile devices and tablets lets people train when it’s more convenient [for] them. There are usually many higher priority tasks to complete when [staff members are] sitting at their desk. Mobile learning means they can access courses anywhere, and it’s far more convenient,” Dr. Tran said.

The survey likewise showed that time was another pressing issue. Nearly 50% of respondents admitted spending no more than two hours on training each month, while only around 10% could claim they dedicated more than four hours per month on staff education.

And yet almost 20% of participants complained of having to devote as much as 24 hours a month to the management of training programs. This statistic is dramatically disproportionate to the number of hours spent in active training. As Dr. Tran sees it, such a disproportion provides a strong argument for a more widespread use of online learning solutions. “ELearning makes training easier and less time consuming and it’s much more cost effective,” Dr. Tran remarked, adding, “Half of the government departments surveyed [were] anxious about budgets and would consider a switch to a learning management system if it could cut training costs by half — which it would [, so therefore] it’s an opportune time for local government to start ditching legacy systems and invest in newer, more efficient training processes.”

In addition to actual training time, there was also the issue of time devoted to the creation and management of training courses. Many organisations pointed to maintenance of training systems as being a genuine concern and also suggested that more traditional methods of staff education were difficult to monitor for industry compliance. These government departments seemed to crave the advantages of a flexible, reasonably priced platform—a solution that would afford managers the opportunity to build their own customised courses and administer these classes in an online environment that could track user progress and offer compliance reports.

As is the case with so many agencies, the government departments surveyed by GO1 also disclosed a very real tension between the desire to increase staff proficiency and a desire to protect the bottom line. Close to 50% of study participants indicated they’d be quite likely to implement a learning management system (or LMS) if such a system could provide accredited courses for free. A cheaper LMS solution would no doubt free up valuable resources, which in turn could be diverted toward the acquisition of applicable technology such as desktop monitors, laptops, cell phones and other mobile devices. And more technology, of course, would allow more employees to be on-boarded more swiftly and efficiently.

Finally, the GO1 Local Government Survey 2016 revealed that the challenges mentioned above were all infinitely compounded by the fact that employees must be trained in a wide variety of subjects.

To get a better sense of exactly which topics Australian government agencies would consider to be the most important fields of study, the GO1 survey asked respondents to specify their choices for the most essential training courses within two separate spheres: professional development and industry compliance.

According to the survey, “leadership” emerged as the most crucial course in the area of professional development. This topic was then followed by “workplace health and safety” and “customer service.” A clear majority of respondents listed these courses among their top three most sought-after classes. The entire top 10 list was as follows:
1. Leadership – a look at the ultimate “roles and responsibilities” assumed by business leaders and an analysis of how the actions of these individuals can help foster a communal culture

2. Workplace Health & Safety for Contractors/Supervisors/Employees – an overview of the hazards that may be encountered in the workplace and an introduction to techniques for emergency response and disaster prevention

3. Customer Service – methods for improving customer satisfaction and sustaining a positive attitude during person-to-person interactions

4. Report Writing – thoughts on streamlining your writing style and ideas on how to structure work reports that are both clear and easily digestible

5. Supervisory Skills – a look at enhancing leadership skills to promote a safe, friendly and productive environment

6. Resilience – tips on learning to adapt when met with new challenges or faced with an unexpected business catastrophe

7. Team Building – an overview of the primary features and functions of a team and thoughts on boosting group morale while promoting maximum output

8. Time Management – methods for simplifying daily tasks, minimising procrastination and building effective communication skills in order to use your time as wisely as possible

9. Problem Solving/Reasoning/Creativity – ideas for approaching industry challenges with a careful line of reasoning that yields uniquely impactful results

10. Systems Training – the “dos and donts” and “hows and whys” of educating those you supervise

When it came to compliance, “workplace health and safety” also made it to a top three spot among popular training courses. Still, the curriculum identified as the most vital/most highly utilised among the 55 surveyed agencies was “traffic control.” The finalised list of top 10 programs for compliance education included:

1. Traffic Control – tips on creating a safe work space, maintaining appropriate levels of professionalism and keeping the lines of construction communication open

2. Codes of Conduct – a look at upholding legal and ethical standards in a professional setting

3. Workplace Health & Safety – an overview of the hazards that may be encountered in the workplace and an introduction to techniques for emergency response and disaster prevention (with an eye towards meeting exacting government and industry requirements)

4. Bullying & Harassment – guidelines for employee behvaiour that will prevent incidents of mistreatment and malpractice

5. Building Regulation – thoughts on remaining up-to-code when working on a construction site

6. First Aid – methods for providing emergency care to your co-workers

7. Induction Training – ideas for introducing new employees to their workplace environment, especially when said environment poses potential risks or heath hazards

8. Drug & Alcohol Awareness – a review of the ways in which drug and alcohol abuse can inadvertently affect a community of co-workers and thoughts on how best to protect yourself and your company against such effects

9. Confined Space Training – preparation guidelines for completing work within a designated “confined” space and thoughts on how to stay safe in these enclosed areas

10. Leisure Centre Compliance – methods for meeting legal safety requirements when working in multi-purpose leisure centres, particularly those with pools (such courses should instruct employees in fundamental lifeguarding techniques)

Dr. Tran feels these lists are extremely telling. “These are [the types of] training courses that government organisations can’t afford to skip,” he said, adding “Keeping up with compliance is one of the most critical components in training. When you’re setting the standard for the community, it’s paramount that you yourself are well trained and informed in all of the areas that you deal with on a daily basis. ELearning can really help simplify this and track all the critical courses that have been completed.”

Indeed, the results of the GO1 survey seem to support Dr. Tran’s observations. It would appear as though government organisations would be best served by the employment of a digital learning management system—a solution that could simultaneously roll back costs, save time and keep agencies as honest and compliant as possible.

View the full GO1 Local Government Study 2016 here.

Survey finds local governments face significant challenges when training staff members

Being an introvert in an extrovert-dominated world can often be challenging, particularly in the workplace. In many organisations, introverts can become misunderstood and undervalued, overshadowed by their more extroverted colleagues.

For managers, this presents one of the more difficult aspects of leadership – trying to get the best out of the many different personality types in their teams. A good leader will want to make sure everyone in their team is treated fairly and given the same tools and opportunities to develop their career. So how can you make sure you’re helping the introverts in your team to succeed?

If you’re a manager or team leader, it’s important that you know how to empower the introverts in your team, to achieve organisational goals and help each individual reach their full potential. Here are some practical steps you can take to help introverted employees succeed at work.

Many introverts have an intense fear or dislike of public speaking, often feeling more comfortable and articulate when presenting their ideas on paper, rather than verbally. Having a meeting – or worse, a presentation – sprung on them at short notice can be quite terrifying, which may be hard for extroverted people to understand.

However, in most workplaces, team meetings are a part of everyday life. Having time to prepare for meetings or presentations will help introverted employees greatly.

By scheduling meetings in advance and letting teams know what’s on the agenda, you’re giving everyone time to think about the topics being discussed and process their own thoughts. This will also benefit the business by ensuring that employees are given the best opportunity to share their knowledge and experience with the group.

It’s not about pandering to the introverts in your team – it’s about showing your employees that you respect their individual work styles by running an effective meeting that will generate the best ideas and outcomes.

Once you have your team gathered together in a meeting or brainstorming session, how can you be sure that the introverts in your group will share their voice?

For introverts, speaking up in group situations can be hard, especially when there are a lot of big personalities in the room who are more outspoken. Introverted team members will often sit back and listen, letting the extroverts run the show while keeping their ideas and opinions to themselves.

Susan Cain, author of bestselling book ‘Quiet’, believes that modern society dramatically undervalues introverts, losing much by doing so. She suggests a strategy for encouraging introverts to participate called the think-pair-share technique, which is more commonly used in classrooms but is very effective in the workplace.

Introduce a topic for discussion and ask team members to take some time to themselves to think about it, writing down their thoughts if they’d like to. Then divide the group into pairs to discuss their ideas one-on-one. After a few minutes, ask each pair to share their thoughts with the group.

Having some alone time to think and prepare before being asked to share with the group will make introverts feel more comfortable, prepared and ready to share their ideas with the team.

It seems that most modern workplaces are set up with extroverts in mind. Open plan offices, brainstorming sessions, constant collaboration, self-promotion… all of these things feel opposed to an introvert’s authentic self. Pushing against this every day can lead to many introverts experiencing burn out at work or low mental health.

It’s important to empower introverts by creating a safe, positive work culture in which they feel comfortable and supported. Even if this means doing things a little differently in your office. This will help bring out the best in introverted staff members, allowing them to contribute their best work for your organisation.

The most effective managers are those who take the time to understand how each individual works best. These leaders have the potential to change how we see introverts in the workplace and how they see themselves.

While these team members can sometimes come across as aloof or a little awkward at times, the introverted mind is responsible for many wonderful inventions, ideas and innovations in our world. They are often very hard-working, creative and loyal employees – they just need to be given the space and supportive work culture to show that.

How managers can help introverts succeed at work

Collaboration is increasingly important in today’s workplace and a highly sought after skill in any employee.

With technology making communication across teams and offices easier and more accessible, staff have more opportunity to collaborate and work together than ever. Building a culture of collaboration has great benefits for your business, increasing cooperation, improving knowledge sharing and promoting teamwork and positive working relationships.

Let's look at how you can help build a culture of collaboration in your organization.

The work culture of any company will be far more positive when individuals work together as a team.

For employees, working collaboratively increases their sense of identity within the team, as well as building a personal sense of achievement and overall team morale. Building trust and cooperation as a group leads to real support for each other, encouraging loyalty and respect.

Managers and supervisors who understand the benefits of collaboration will look for opportunities for their teams to work together and connect, promoting a culture of teamwork.

These days, teams don’t always share the same work space, with employees working from home, remotely or in offices across different continents.

Large, diverse teams often need to work together virtually to deliver a project, meaning fostering effective online collaboration is vital. With so many individuals involved, it’s important to make sure you’re tapping into those resources of knowledge and experience.

Employers and managers should encourage team members to share information and knowledge freely, to accomplish team and organizational goals.

Collaboration is most beneficial when it leads to a direct outcome.

Focusing on outcomes helps to keep progress moving forward, with teams working together to achieve shared goals. Sharing a sense of purpose is an important part of teamwork and will help to strengthen employee working relationships, as well as their engagement with the project.

One of the biggest barriers to success is when teams act as a collection of silos, rather than one organization.

In many offices or job sites, you can see cases of siloed work behavior, with staff sticking to their own teams and not really mixing or interacting with the pods or offices beside them.However, through teamwork and collaboration, employees are able to tap into a larger and wider knowledge base, meaning working across teams can be very beneficial for everyone. Be conscious of helping and supporting other branches and departments, to reach the same company goals and milestones.

During onboarding for new hires, encourage them to meet with other branches and departments, to break down silos and encourage collaboration. Nokia’s collaborative culture begins the moment a new hire starts on the job, when their manager sits down and lists all the people in the organization it would be useful for the employee to meet. They look together at what topics the newcomer should discuss with each person on the list and why establishing a relationship with him or her is important.

In a leadership role, you have the exciting opportunity to drive collaboration in your organization.

If you’re a manager or team leader, particularly in HR, you can lead the way in improving collaboration in your workplace. You also have a responsibility to encourage the collaborative process to make your whole team better than the sum of its parts.

You’ll be helping to increase work satisfaction of your team, while improving efficiencies and knowledge sharing, reinforcing your skills as a leader.

In fact, “great value is placed on leaders who can bring diverse groups together in a spirit of cooperation to get things done.”

If you’re interested in becoming more proactive in building collaboration within your organization, you can learn more through online courses such as How to Build Collaborative and Focused Teams. This free eLearning course will provide you with the skills and knowledge to understand what drives culture, helping you to build collaborative, high performance teams.

Continued education and training for personnel are important in the success of a business, and that has never been more important than today since technology is growing at such accelerated rates. Here are a few ways in which eLearning can help you improve the performance of your sales team.

How To Improve Your Sales Staff Performance With eLearning

According to the Education Resources Information Center, “For companies to stay competitive, they must continually bring new products and services to the marketplace. One strategy organizations can use to support this requirement is to provide their sales force with training that enables revenue generation”. As you’ll discover, eLearning is the perfect solution for delivering training to improve your sales staff performance.

The most basic definition of eLearning is “electronic learning”.  However, it’s about more than just attending a school or college online, taking a few courses, and getting a certificate. Today, with all of their new technological advances companies can use eLearning to help their staff learn how to improve their sales skills.

Some of the benefits of eLearning vs. traditional learning include:

Tailored to specific needs.
With eLearning, a company can actually tailor the curriculum to its needs. For example, if the company wants to focus on marketing for one group of employees and sales etiquette for another, it can be done.

Flexible. 
Unlike traditional schools where students may need to wait a semester or longer for a particular class to become available, there are now software programs available to create particular classes and curriculum.

Ability to track progress. 
Instead of waiting for the “report card” to come out, you will be able to track the progress of the employees enrolled in the eLearning courses. Managers can also monitor the success, strengths, and weaknesses of each student to better address their needs.

Smaller bits of information. 
Instead of trying to cram a week’s worth of instructions and lessons into a three-hour training video, companies can break down the information into bite-sized classes or programs that will likely be better absorbed than longer classes.

3 Ways eLearning Creates Better Sales Staff Performance

5 Types Of Microlearning That Help Improve Your Sales Staff Performance 

According to the eLearning Industry, “In essence, micro-eLearning offers students and employees the opportunity to more easily absorb and retain the information that is being offered, by making lessons and course activities more manageable and ‘digestible’”.

Here are a few types of microlearning that can help improve your sales staff performance.

These would be games designed by the company that are in some way educational for the employee. They can be lesson-driven so that each level in the game passed is another level in lesson achievement.

The human brain tends to retain visuals more than the written word which is why slideshows are so successful. These provide valuable information in a short amount of time.

Again, instead of reading materials and perhaps zoning away from the information, people tend to find videos more entertaining. Instructional and informational short videos can be developed with an engaging tone that will capture the attention and help ensure the information is retained.

Hands-on learning is essential for some people. It also reinforces the information and lessons they are learning. For example: A sales team could be shown how to work a transaction from beginning to end, then the simulation would have the employees do the same transaction on their own.

These are other types of microlearning tools where the employees can watch and read at their own convenience.

The importance of eLearning is growing among businesses and corporations as they discover not only the benefits of the flexibility of eLearning, but also the invaluable ways employees can learn and grow their skills. Staying up to date with the products and/or services of the company, the newest technology and newest trends will help your sales staff performance in a big way.

Improve the performance of your sales team with eLearning

Boost your confidence for your next talk with this short course! 

Many people would rather die than stand in front of a microphone. It doesn’t have to be that way. This brief course will show that anyone can become a polished public speaker with practice. We've designed it for the person who wants to feel confident while powerfully delivering a message to any audience, large or small.

The ability to speak in public is one of the most valuable of all business skills, so make sure you enroll and brush up on your skills today!

Free course: how to master public speaking

It’s great news that the NSW government has developed a new, six-year plan to make workplaces safer, healthier and more productive for all employees. The government’s new Work Health and Safety Roadmap for NSW 2022 aims to reduce the rate of illnesses, injuries and fatalities in all NSW workplaces.

At Go1, this a direction we support wholeheartedly, which is why we’re campaigning to help promote the Work Health and Safety Roadmap for NSW 2022.

At the same time, we know that government agencies are struggling to train staff properly due to budget constraints and limited technology. Without proper training, staff will find it difficult to deliver services safely and efficiently.

Go1’s recent Local Government 2016 survey found that most local governments aren’t even offering online training yet, let alone mobile. Fewer than one in three government agencies offers mobile learning.

Given that governments are setting the standard for the community, they need to be well trained and informed in all of the areas they deal with on a daily basis. All local governments we surveyed listed the same three compliance courses as their top priorities: Traffic Control, Codes of Conduct and Workplace Health and Safety.

So to make training easier, and help more organisations get online and embrace the advantages of eLearning, we’re offering three of our most popular workplace health and safety courses to all NSW businesses for free.

You can enroll in Go1 SafeWork for FREE here

Independently reviewed by Sparke Helmore Lawyers, this course is designed to provide employees with an understanding about bullying and harassment in the workplace, the type of behaviour that should be avoided and what employees can do if bullying or harassment is occurring in their workplace.

This course is designed to provide an understanding of the controls that should be applied to manual handling in the workplace. It has been reviewed by the National Safety Council of Australia.

Endorsed by Chubb Safety Australia, this course is designed to provide the learner with an understanding of why evacuations take place, what occurs during an emergency and their responsibilities concerning evacuation.

Keeping up with compliance is one of the most critical components in training. Governments are setting the standard for the community. They need to be well trained and informed in all of the areas they deal with on a daily basis, and eLearning can make this simple, efficient and cost-effective.

Go1 SafeWork provides support for a safer government

Welcome to the Go1 blog. Helping you to achieve your L&D goals through the latest learning and development insights, trends, and technology.

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