Does your organization have equal opportunity training?

Everyone deserves to work in a place where they’re valued and where they’ve got freedom from prejudice, discrimination and also have the opportunity to do their job without interference.

Unfortunately, while we often take this equal opportunity for granted in our daily lives, this isn’t always the case in some businesses.

The worst part is that a lot of people don’t realize or aren’t aware that their actions are discriminative and that they’re denying someone the same opportunities as their fellow colleagues.

In this way, discrimination and harassment aren’t always overt and obvious – sometimes it can be underlying and unknown.

Of course, in today’s business world, all employers have the duty to make sure there is no discrimination and harassment in the workplace for their employees. After all, it’s the law.

While you can comply with your duties through creating equal opportunity practices and policies in the workplace, you’re also responsible for other people’s actions. This includes the behavior of managers and supervisors towards their team, as well as colleague to colleague interactions.

You must be thinking, how can you do this? How can you possibly control the actions of others in the workplace? Well, the best way to do this is by providing everyone with education and online e-learning courses where you can get your message across.

This way everyone knows what is expected of them and how they can make sure that equal opportunity is granted to everyone in the office.

So, let’s have a look at how you can get started today:

With equal opportunity training from Go1 Premium, you can make sure that you meet all of your compliance needs and kick out discrimination and harassment from your workplace for good.

Our training is relevant to all workplaces and for all organizations. It doesn’t matter what field you’re in or what your company does, this content will make sure employees know their rights and responsibilities in the office.

This online training will bring discrimination and harassment issues to the forefront and let everyone understand what is expected of them in the workplace. Nothing’s left uncovered.

The aim of our equality opportunity training is just what it sounds like – it promotes the fairness and equal treatment of employees and lets everyone know how they can enjoy a healthy working environment that’s free from prejudice, bias and discrimination.

You’ll find that your business thrives and has great successes when there are people from all walks of life in your workplace – this training with Go1 Premium will steer everyone on the right path.

All of our training courses are kept up-to-date and are developed by compliance training experts so you are delivering the best content to your employees. It can be used for starter training or as part of ongoing learning throughout the year.

The course can be added to your current LMS or you even have the opportunity to create your own Go1 portal for your staff. Either way, everything is made easy and accessible for the best training. Plus, the content is engaging and fun for everyone!

What’s more, our equal opportunity training can be accessed from anywhere – whether you are on the bus, in the office or traveling, you can learn on the go from any mobile or tablet device. It’s never been easier to learn and grow than with Go1 Premium.

As an employer, you can enjoy sophisticated reporting tools that lets you keep track of your employees and learning. To make sure everyone is completing their equal opportunity training, there is tracking tools so you can see exactly who has done what.

This means you can make sure you are fulling your employer duties and ensure that your employees are aware of their rights and responsibilities in the workplace.

The Benefits of Equal Opportunity Training

Of course, with equal opportunity training, you can help to prevent unnecessary discrimination and harassment in the workplace. By explaining employee rights and responsibilities, everyone can be aware of what is expected of them in the workplace.

Not only can this protect your employees from discrimination and harassment, but it can also reduce the risk of your organization coming up against legal action that can cost you a lot of money and open you up to bad publicity.

Equal opportunity training will also create a positive and inclusive office where everyone can feel like they’re valued. What’s more, this creates a workplace where people want to work. This means you can attract the best talent to your organization and keep the best employees for the job.

The culture of an organization is growing increasingly important, especially for millennials. If you can promote an open, inclusive and welcoming culture in your office, you can appeal to professionals that will make your company better.

In addition, when everyone treats others with respect and is inclusive towards everyone, more positive working relationships can form. As they say, teamwork makes the dream work and when there is equal opportunity there is more creativity and productivity.

Everyone can work in a good environment and focus on their duties and perform better at their job.

So, if you don’t have equal opportunity training in place in your organization, now is the time to make your move. Do you really want to pass up on all these amazing benefits?

With equal opportunity training, everyone wins!

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

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Does your organization have equal opportunity training? Everyone deserves to work in a place where they’re valued and where they’ve got freedom from prejudice, discrimination and also have the opportunity to do their job without interference.

Equal opportunity training for your team

Do you know the disciplinary and grievance procedures in your company?

We’ve all seen The Apprentice and the dramatic boardroom scenario where candidates are fired. But, while this might be known as a reality television show, it definitely isn’t reality when it comes to business.

In fact, you could find yourself suddenly in a lot of trouble if you act this way without a valid reason.

The consequences of firing someone without an accepted rationale mean you could end up in an employee tribunal and face paying out a lot of money in compensation for the damage you’ve done. Nobody wants this.

Thankfully, there are much better ways of dealing with your problems. After all, you might have a point – it’s just important to go about it the right way.

This is where disciplinary procedures come in. They’re in place in every company to ensure each employee faces an equally fair process if there are problems.

It also means that managers can address any performance concerns and unacceptable conduct in a way that lets an employee understand, learn and improve.

Of course, it’s not just managers that need to know how to follow discipline procedures – it’s also important employees to know how they can deal with problems they have and the right channels they can follow to have those matters addressed properly.

Grievance procedures can help employees bring up their problems in a formal and controlled way, letting their voice be heard. Of course, these procedures will also avoid major problems developing later down the line.

It’s all about finding a resolution so everyone can move forward – you’ve just got to know how to do it properly.

The best way to educate everyone on discipline and grievance procedures is by choosing an online e-learning course!

Why is a Discipline and Grievance Course Important?

While we often don’t think about it until something happens, problems do exist in the workplace. Whether it’s an employee’s performance or some kind of unfair treatment by managers.

The most important thing is that everyone in the workplace knows how to deal with these situations if they ever arise.

You’ll find that disciplinary and grievance procedures are often required by law and they strive to make the office a fair and equal place for everyone. No one should be treated differently or be discriminated against.

That is why it’s important that everyone is aware of the disciplinary procedures and grievance procedures are in place where they work and what they are in case they need to use them.

A disciplinary and grievance course lets everyone know the right processes they should follow when there’s a problem in the workplace. It lets managers and employees know where they stand and how their issues can be resolved.

When the right processes are in place and everyone’s aware of what they are, this can lead to quick and effective resolutions to problems so everyone can get on with what they do best.

Understanding discipline procedures in the workplace

When you were younger, did you have a favorite teacher?

In almost everyone’s case, the answer to this question is yes. There’s always at least one teacher you look up to in your childhood and that you would listen to and most importantly, learn from.

The reason for this is because teachers make the best leaders. They know what it takes to inspire and motivate others to do well and they’ve got the resources to put their plan into action.

Of course, teachers don’t just work in schools and colleges. They don’t always stand in front of a class and talk about subjects. As we get older, we realize that teachers at everywhere in life and primarily, you’ll find that your manager or supervisor can be one too.

When you’re a manager or supervisor, you have a lot of responsibilities in the workplace. From writing reports and attending important meetings, to looking after your employees. You’ve got to lead your team to success. But, how can you do this?

It’s worth repeating that teaching doesn’t have to be in a formal classroom setting. In fact, there’s plenty of new ways you can teach and lead your employees in the workplace without holding a meeting or group training session.

Studies have shown that one-on-one tutoring with employees is a great way to teach them new skills and lead them in the right direction.

To do this, you can enlist the help of technology to lead your employees and inspire them to learn and improve their skills in the workplace.

So, what’s this technology we are talking about? Well, one of the best ways to teach your employees is through online e-learning courses. This is a new approach to training that can revolutionize how your employees learn and how you can lead your team as a manager or supervisor.

Now, when we talk about online e-learning courses there are the obvious advantages. First, these courses are cost-effective – it takes fewer resources to teach everyone and you’re cutting out the cost of travel, materials and general expenses.

In addition, you also save valuable time when you use e-learning online courses. After all, it’s not always feasible to meet with every employee every week in the office. Sometimes, there just isn’t enough time in business.

But, there’s also lots of other benefits in using online e-learning courses that help to teach and lead your employees. So, let’s have a look in more detail.

 To be a good teacher and leader to your employees, you’ve got to cover a lot of topics. That’s the great thing about online e-learning courses – there’s hundreds to choose from!

Whether you want to inspire your employees to be better at customer service or motivate them to advance their career, you can use e-learning courses to further your vision.

You can take control of employee training and choose courses for them to learn and guide them to become better employees for your company. This will allow everyone to grow together.

Of course, as we said at the beginning, employees do benefit from one-on-one interaction. You may think this element of teaching is lost through e-learning courses, but it’s not.

In fact, through your LMS, you can keep up to date with who is taking part in what course and how well they’re performing. There’s no avenue left hidden and you can still teach and lead your team effectively.

So, not only can you choose the courses you want your employees to learn from, but you can also talk to them about their performance afterwards. You’ll be able to track their scores in tests and monitor the effectiveness of your training easily.

Employees can work through the content at their own pace and lots of the e-learning courses give them certificates of completion, which will boost their confidence and let you see who is working hard.

The great thing about e-learning courses is that they go further than just training in the workplace – you can now teach your employees at home too!

E-learning courses can be accessed from anywhere on your mobile device, whether you are at home, on the bus or at the park. This means you can always provide direction and motivate your employees even when they aren’t in the workplace.

Learning is a lifelong process and everyone has the ability to become a teacher, including you. Managers and supervisors soon become the next big influence in somebody’s life after school and college and this is what makes them great leaders.

You can inspire your employees through online e-learning courses. You’ll provide them with an effective learning option that will teach them new skills that you see as valuable, as well as ways to improve their everyday life.

As a manager and supervisor, it’s important to recognize the responsibilities that you have for your employees, as well as the amount of influence that you’ve got over them. People look up to you, so it’s crucial that you motivate them in a positive way.

Online e-learning courses are the way to do that.

You can choose the courses that will help your employees improve, monitor their progress and let them learn on the go from anywhere in the world.

This option in teaching lets everyone win and you can lead your team to success through online teaching!

When you’re a manager or supervisor, you have a lot of responsibilities. From writing reports and attending meetings, to looking after your employees. You’ve got to lead your team to success. But, how can you do this?

Why teachers make the best leaders

We have been working on great some new features, and want to show you how they can help you!

We’re excited to announce the next eLearning Assist will be taking place on February 15th at 9:30am AEDT (February 14th 2:30pm PST).

In Episode 5 of The eLearning Assist, Go1 Senior Project Manager Liz Hardie will be on hand to walk you through all of the latest updates to the Go1 Platform. This includes updates and improvements to the awards functionality and learner progress tracking, better oversight of a manager’s team, updates to our Wisenet integration, and improvements across the reporting functionality to ensure that you can view and track the metrics that are most important to your organisation.

No matter how many users you have in Go1, this is a valuable webinar for all users that will help you to understand more about how to improve the way that you learn - a must watch for all administrators. 


To round out the session we will be opening up the floor for Q&A, so if you have any questions about any of our features - new or old, we will be there to help you out.

The eLearning Assist takes place every month and covers trending industry information, demonstrations of Go1 features, and Q&A sessions where we will cover any questions you might have around anything to do with online learning, content, training, or the Go1 platform.

Haven’t got a Go1 portal yet? Sign up for free today!

The eLearning Assist: Episode 5 - learn about new Go1 features!

Happy New Year! We hope that you had a great holiday period, and are excited to get started with 2018.

To help you to kick start the new year, we are excited to announce that we have just added over 70 new courses to our Go1 Premium offering from Catalyst Education.

Catalyst Education are a leading supplier of quality vocational education in Australia, and to date have educated over 24,000 students.

Content from Catalyst Education empowers students with practical, job ready skills when commencing or looking to advance their career. Their delivery and partner collaboration also ensures we meet the increasing complexities faced across several industries.

All Catalyst Education Professional Development content is also available via Go1 Premium, where you can access over 1000+ courses from $4 per user per month - with instant access!

You can also book Certified First Aid Training with Catalyst Education through Go1, just contact us via live chat on our website, and we’ll get you a quote and book you in!

You can view a full list of new content added by Catalyst Education, along with some examples of the content in action below.

If you have any questions about your portal, or Catalyst Education content, feel free to contact us, so we can help you out.

New Year, new premium content from Catalyst Education (2018)

What is the best way to remember a person’s name? Many people suggest that when you are introduced to a new person, you should say that person’s name right away. It will help you remember the person’s name. Use it or lose it.

The Forgetting Curve explains why we lose the information if we don’t use it. Herman Ebbinghaus, a German psychologist, developed the Forgetting Curve in the late 19th century. The graph shows that we lose approximately 90% of new information within a week. The biggest loss of learning happens in the first day. The Forgetting Curve looks something like this:

The Forgetting Curve applies to training too. When training is delivered and then not used right away, learners forget the training.

The good news is that the brain is built to retain information when it is used. Just like using a person’s name will help you remember the person’s name, if you use the training information right away – within hours of learning it, your brain will remember it.

However, many vendors in the L&D space will say the answer to the Forgetting Curve is Learning Reinforcement rather than Learning Application. Don’t buy into Learning Reinforcement as it is a Band Aid rather than a solution. So, what is Learning Reinforcement? Learning Reinforcement involves sending additional information to the learner at stated intervals after the learning event. Vendors will suggest the intervals start within 24 hours of the learning event and then again 1 week later and again 4 weeks later.

The primary assumption built into learning reinforcement is that learners are not leaving learning events ready to apply the training on the job/use the training on the job. There may be several reasons for this:

A leader did not set the expectation that the learners apply the training on the job

There wasn’t any clear direction on “what” the learner is expected to apply on the job

The learning event did not make it easy to apply the training

How about if we look at learning events differently? How about if we focus learning events on “on the job application and on the job development”. This is Learning Application. Learning Application focuses on applying the learning directly following the learning event. To do this, we need to set the stage and expectation with learners that after they complete the learning event that they apply the course on the job.  How about if we make it easy for learners to walk out of the conference room or close their laptop and have something that is easy to do on the job – an exercise to help them apply the course on the job? This is Learning Application and good Learning Application includes:

Early on in the learning event set the expectation that the learner will apply the learning on the job.

Provide the learner with an exercise containing detailed step by step instructions on how to apply the course on the job.

Build in Job Aids to help the learner easily complete the exercise.

At the end of the exercise, ask the learner to reflect and think about “the next time I am going to do this the same because that turned out awesome. And the next time, I am going to do this differently so that I have a better result.”

What could be better than providing learners with more information to reinforce learning than an exercise to help the learner apply the course on the job, engraining new behavior?

If you provide your learners with an on-the-job exercise, you are asking your learners to Use It - Don’t Lose It!

Cindy Pascale is the CEO and co-founder of Vado and has 16+ years of HR, Training & Development and OD leadership experience and 12 years running training, talent management, and assessment companies.  Vado is an award winning off the shelf e-learning courseware provider ‘changing the face of learning’ by providing an on the job exercise in every course. www.vadoinc.net. Check out Vado’s courses on the Go1 platform.

According to current statistics, hundreds of thousands graduates in Malaysia are jobless, and it’s due to elements which fail them in the interview stage.

Are these fresh Malaysian graduates actually incompetent? The answer is no, but how can you ensure that you are properly prepared to head into the workforce after graduating. We take a closer look at how we can start to diminish all the negative perception towards our future colleagues and leaders.

As we are all aware, coming into the world of employment is a dramatic change of pace compared to the lives graduates completing their studies. This is a world where they need to prove themselves even before being hired.

Imagine scrolling through job-posts and finding that everyone listing states that “2 years’ experience is required”.

The average person will send in an application hoping to be called for the interview and plan to portray a so-called fast learner with an energetic and brilliant personality, and although they may possess the quality required, they still fail the interview.

This is primarily due to the applicant’s inability to express these qualities during the interview process. Employers describe them as not having the required critical thinking ability, no ability to take the initiative, lacking in communication skills, and so on.

However, these factors are not a true representation of the applicants. Fresh graduates are just not being prepped well enough to handle the interview process. They need some tips and guidance to have the ability to conveying their capabilities.

So, how do they do this? That’s where Go1 comes in!

It’s important to look at solving this predicament from both the perspective of the applicant and the employer.

APPLICANT: Stop going into interviews unprepared! Acquire the skills, knowledge and information needed to have the power in conveying your abilities. It’s time for a CHANGE!

When you don’t have any work experience it’s is hard to answer any questions that will relate to the position you are applying for. Instead, focus on your assets that will be used to within the position that will show your employer you will be a good fit for the role. Your assets must be at the same par as the other experienced applicants.

For example, although a student has multiple times used Microsoft Office in doing their assignments, it is NOTHING compared to the usage of working environments. So, explaining to the interviewer that you are at an intermediate level (and pursuing expert level) due to the online courses which you have taken would surely help a lot.

Also, fluently expressing your knowledge in Cyber Security Basics, Accounting Equation or anything related to the job being applied is always the way for winning an interview.

Trust me when I say that those examples above are something that have not been seen through my experience. Yet, is EASILY achievable..

EMPLOYER: Start digging for talent in the interview sessions. Be creative! Look outside the immediate role and consider how the applicant will fit into the wider organization.

In Delivering Happiness by Tony Hsieh, Tom says “my problem with recruiting was not the actual function of recruiting, IT WAS THE LACK OF CREATIVITY AND ADVENTURE in my work that had been killing me softly….”.

Acquiring more knowledge is a good start to being creative and adventurous. Find ways on picking up talent that will benefit the company. A skilled interviewer must always be selective about hiring. An experienced candidate is not always good for the organization.

It is the people we choose that creates the culture in the organization. Creating the right culture through the right people will benefit organizations in the long run. Keep the organization relevant & competitive by choosing the right people for success and move towards a better future.

Both graduates and employers are holding on to a tradition that has resulted in the current statistic of jobless future leaders.

Online learning is the best acquirable mode of knowledge that is best suited to implement these changes. A valuable and inexpensive resource to consider is a platform which enable a user to find, filter and even share the content accordingly to their needs. Go1 Premium is the answer!

Everything you need from professional development, leadership, Human Resource, IT, sales skill and communications is available and they are all created by experts.

It is cost-effective, certificates issued, 24-hour support, and the freedom to choose in the spirit of betterment. Get started with Go1 Premium today. You are one step towards a better future reality!

Top challenges facing Malaysian graduates entering the workforce

We have all heard that “Content is King” in the world of digital marketing, but it is important to remember the same is true for e-learning. We must remember that quality is still important in the modern learning age, not just quantity.

Here at Go1 we are looking to demonstrate that quality through the top 10 most popular courses we have available for you on the Totara integration. These courses are part of the Go1 Premium package of content, and will enable you to access hundreds of courses over many topics.

In our first webinar for Totara Partners, we will be taking a closer look at the content available through Go1. This content can provide a substantial value add, and help to drive additional recurring revenue.

Want to get started with Go1 Content? Talk to our team today

View the top 10 most popular courses in Go1

Time is everything in business and procrastination is the thief of time.

But with this course, you can learn how to improve your organization skills and ways you can plan and prioritize tasks effectively. By managing your time better and efficiently, you can be more productive in the workplace.

As part of the personal development collection, this course is suitable for anyone that wants to improve their time management skills.

You’ll learn all about the four essential pillars of time management and how you can use them in your life and career, using an animated and interactive interface.

This includes realizing ways to avoid procrastination and how multi-tasking and focusing are keys to success. There is also a quiz at the end of each topic to test your knowledge. You’re onto a winner with this course!

Excel is one of the most popular programs out there and a stable in many workplace environments. But, not everyone is as tech-savvy as they’d like to be, so this Excel for Beginners course will get you up to speed!

With interactive and step-by-step content, this course is all about learning how to do the basics on Excel yourself, instead of just sitting back and listening. Users can digest bite-size topics to learn everything at their own pace, as well as practice the steps themselves.

This course is suitable for people that are new to Excel 2016 or using spreadsheets altogether, as well as being a refresher course for others to gain confidence and more knowledge of the uses of Excel.

You know what they say – teamwork makes the dream work! This Team Working Excellence course is all about how you can work together with others and improve your communication skills and performance.

To become a team player, this course explains why team working is important and how you can collaborate with others effectively, as well as dealing with conflict.

As part of the personal development collection, this is an interactive course that keeps users engaged with interesting stories and bite-size activities. With a quiz at the end of each topic, users can test their knowledge and retain information to use in real life scenarios.

Anyone that works in a team or manages one can learn all about the four key skills needed to improve team working performance for future success in this course.

When the office is busy and work seems to be stacking up on our desk, it’s easy to get stressed and feel out of your depth. But, we all know it’s not good for our health or for being productive in the workplace.

Now with the Managing Emotions course, users can work on ways to take the intensity out of their working lives and filter in more positive ways of thinking and acting on a daily basis.

This course is suitable for every employee, including managers and covers how you can develop enthusiasm when the times get tough and ways to use anxiety as a tool for success. You don’t have to be your worst enemy anymore!

Being professional and courteous is essential when you work in customer service, especially when you’re answering telephone calls.

The way you interact with a customer represents your company and you have the ability to secure lifelong clients within only a few minutes of a conversation.

With this animated Telephone Etiquette course, users can learn all about the seven steps to providing excellent service, with good manners and effective communication to improve the experience for customers.

This includes how to answer calls and introduce yourself, ways to provide your full attention and take good notes, as well as how you can resolve issues and end the call on a positive note.

This course is part of the customer service collection, which makes it valuable for any employee that works in a customer service role. But, it can also be a useful course for anyone that wishes to learn about practicing good telephone etiquette in the workplace.

The way that employees handle complaints is essential to retaining customers and sharing positive company representation.

Of course, it’s not always easy when you have difficult clients and tough situations. With the Compliant Handling course, users can learn how to turn a negative into a positive in only a few simple steps.

This course is part of the customer service collection, which means it’s a great choice as training for customer-facing employees. It explains why it’s important to possess complaint skills and how you can put yourself in the customer’s shoes to reach a compromise.

In addition, the course teaches you how to find a solution for a positive outcome that will make sure you and your company are seen in the best light.

Training for manual handling shouldn’t be underestimated – without it, employees can make mistakes and even suffer serious injury. This is especially true if an employee’s around hazardous substances or activities.

This Manual Handling course teaches workers the controls that should be applied in the workplace when there is manual handling involved.

The course explains what manual handling includes and how you can define hazardous activities, before teaching the controls that should be used to reduce risk to health and exposure to injury.

This content is aimed at workers that conduct manual handling in the workplace as a refresh course for regular training.

Some people are born confidence and natural speakers. But for the rest of us, it’s skill that has to be practiced and honed since it plays a crucial role in business and in the working world.

As part of the personal development collection, this Presenting and Power course will help users build their confidence and learn how to conduct an effective presentation in front of a group of colleagues or wider audience.

In particular, this course teaches techniques to captivate and persuade an audience, as well as motivate and inspire others. What’s more, these presentation skills are used by some of the best public speakers in the world!

There are also methods that can be used to overcome the fear of public speaking and how to create the best presentation – this course is the whole package!

One of the most important skills to have in the workplace is the ability to communicate with others. Not to mention, this is a skill that’s essential in life too!

This course is from the personal development collection and is designed to help users become a better and more effective communicator with others.

Anyone can benefit from this Communicating Effectively course and improve their communication skills. Through interactive content, you can learn listening and questioning techniques, as well as how your body language can speak louder than words.

In addition, users can master written and email etiquette skills, with a quiz at the end of each topic to test what you have learned effectively.

Accidents on the road can take place at any time and this includes during working hours. You can never learn too much about driver safety and this course focuses on how you can stay safe and lower the chance of accidents happening.

This is especially important for those employees who drive as part of their workplace duties.

With this 30 minute course, users can listen to the significance of driver safety and the most common causes of motor vehicle accidents on the road.

This course also teaches the ways you can prevent driver fatigue and comply with driver management procedures while at work.

Want to get started? Talk to one of our team members today

We hear the phrase ‘duty of care’ all the time, especially in the health and social care industry. But, a lot of people don’t know what it actually means when it comes down to it and what responsibilities are expected from them.

To keep it simple, we often have a duty of care to keep other people safe, protecting them from harm and bad situations, whether it’s caused by themselves or others.

Usually, this duty arises from a working relationship, like a client or patient, as well as to towards other employees and even your organization.

Of course, we aren’t just talking about a moral obligation. Having a duty of care is a legal obligation too. In this respect, you don’t have a choice what your responsibilities are – you are expected to follow them to the best of your abilities to abide by company and legal rules.

This is why it’s important to learn all about duty of care and what your responsibilities are so you can do everything right.

In addition, it’s essential to know what’s expected of you so you can figure out what you should do if something goes wrong. Both employees and managers can benefit from training on this subject and this is where a duty of care training course will help.

Things can get complicated, especially when your duty of care clashes with someone’s individual rights. For example, if a patient makes a choice that you disagree with or you feel is unsafe.

It’s crucial to remember that you can advise someone and even carry out a risk assessment, but ultimately, it’s their choice and you can’t decide for them. Your duty of care is to promote wellbeing and safety, but not control the situation.

You’ve got to respect individual rights, promote independence and enable the person to make an informed choice on their own. The only exception to this is if the individual lacks the capability to understand the choices they are making due to a mental capacity issue.

Duty of care includes supporting individuals with complaints and this even applies if it’s to do with the care you’ve provided. This section explains that the best way to deal with comments is quickly and as positively as possible.

Complaints are a learning opportunity for you and you can use it as a way to look for improvements. In addition, it’s also required by legislation and local authorities to listen to patient comments.

It’s all about creating an environment where there’s an honest approach to dealing with someone’s comments or complaints.

Ways you can do this include providing a private setting, adhering to confidentiality, using active listening skills, not judging someone, offering support and thanking them for feedback.

Why is a duty of care training course important?

It’s always vital that employees know what’s expected of them and are aware of their responsibilities in the workplace, especially towards patients and colleagues.

With a duty of care training course, employees can be clear on what their role includes, as well as what they can do if they experience a problem regarding their duty of care.

This will make sure that patients receive the best care possible and it will avoid any negligence cases being brought against the employee and organization in the future.