A Learning Management System or LMS has become a critical part of the e-learning process. This system includes beginner to expert guides, articles, blogs, tips, and more. Because an LMS offers different outcomes and strategies, the primary goal in using it depends on your company’s objectives. However, the primary purpose of implementing this system is to deploy and track online training courses.

For a Learning Management System, a software program uploads a host of courses. Your management and their teams then have easy access to online information, perfect for gaining new knowledge and skills or honing existing ones. After selecting the preferred LMS, users with the login details and password have vast resources at their fingertips.

Although LMS benefits have a broad reach, it is essential that you first determine whether your company is ready for this method of online learning. You need to identify training and organisation objectives before taking the leap. Simplify your decision by using the tips provided.

LMS Project Validity – Conduct an audit of the learning environment and the staff that would use the system to confirm the readiness of your organisation. As part of that, analyze how many online training courses the system would need to offer and the number of users that would utilize them. Also, consider the length of time it would take for your leadership team to get up-to-speed on assigning courses to their groups and running vital reports.

Improving on Compliance – If your company is among those mandated to stay compliant with current laws, regulations, and policies, but you struggle to ensure everyone has the same knowledge and applies it the correct way, an LMS is ideal. Remember, the more compliant your organisation is, the less the risk of receiving hefty fines or having employees injured or worse. Staying compliant also helps your business improve on efficiency, giving it a competitive edge.

Solid Content Strategy – You need to identify your content strategy. Because the LMS becomes the “go to” for all training, seldom will your organisation rely on outside sources like courseware vendors and universities. By brainstorming about the type and volume of content required for your LMS the better opportunity your company has to succeed. When conducting your internal audit, determine the content your employees want and need, as well as the most efficient way to distribute the courses throughout the organisation.

Standardization – It would be far better to take a little extra time to launch an organised and standardized LMS than to back up after to clean things up. Not only do you need a professionally designed system layout but you should also come up with topic headings, course categories, report names, and so on. With standardization, everyone within your organisation uses the same LMS language and gains a better understanding of how the system works.

Phasing – While some companies perform a complete rollout of an LMS, you might start by introducing yours in phases. Initially, allow willing participants to take various courses that will help them perform better in their respective positions. With a successful first phase, you can then offer the system to everyone. Depending on your company’s specific needs, you may or may not at some point make the LMS mandatory.

Establish Realistic Expectations – Any time companies introduce something new, they want it to achieve immediate success. An LMS is no different. However, to avoid frustration and unnecessary stress, it is imperative that you have realistic expectations. You may find the rollout going smoothly but more than likely, you will face a few bumps in the road, which is why good preparedness is so critical.

Reasons for Implementing an LMS Into Your Organisation

Enhanced Leadership – Because your managers, administrators, or directors will typically determine the courses their teams take, they play a crucial role in the Learning Management System. For one thing, they can also benefit from the available online courses, but they can also produce different reports to identify strengths and weaknesses within their groups. As a result, your leadership team becomes more effective and has the information required to make personnel or work adjustments that would benefit their department and the organisation overall.

New Hire Orientation – An LMS is perfect for all new hires. Having onboarded employees complete specific online training courses, they start off understanding the company’s policies and expectations. Although you can still hold an employee orientation meeting and hand out booklets, the best way to get the message across is with an LMS.

Employee Training – An LMS is excellent for employees who need training for a new position in another department, have different responsibilities within their current group, or to improve productivity and performance. With online courses developed and often presented by industry experts, this system is an excellent way to learn. An LMS is a more cost-effective and successful approach compared to bringing outside instructors into the organisation to provide training.

Retaining Knowledge – Whether having your employees complete training on an individual or group basis, an LMS helps with knowledge, information, techniques, and skill retention. You want your entire staff to succeed, not just for themselves but also for the organisation.

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Is your organisation ready for a Learning Management System?

The Go1 Product Guides are designed to help you learn some tips and tricks to better manage your Go1 Learning Platform. In today’s guide, you will discover everything you need to know about creating and managing a course. This guide will demonstrate how the new Go1 course creation flow works, for both creating courses and Standalone Learning Resources. The content in this guide is not transferable to the creation and/or management of Awards.  

Course versus a standalone learning resource?

If you have content that you want to include across different courses, create that content as a standalone learning resource. By building a library of standalone learning resources, you have ready-to-use content for when you create your courses. Don’t forget:  standalone learning resources are classified as; Text items, Documents, Web-link, Videos or Interactive files – they are not Quizzes or Events.

Including a Terms and Conditions document at the beginning of all your courses, requiring your student to acknowledge they’ve read it by marking it as complete.

If you create company onboarding courses that are department-specific you might still have general organisational content relevant across departments at the beginning of your courses. With content re-use, you can create a standalone Mission Statement PDF or Company Welcome Video, that you include across all onboarding courses!

How to create a Standalone Learning item?

Complete Title and additional meta-data fields 

Publish and Share. Share settings must be greater or equal to the share settings of the course you re-use the item in, that does mean it is able to be enrolled in outside of the course. 

You will notice with the redesign of courses, the layout is different but the fields are still the same.

Animated GIF - Find & Share on GIPHY

Create a course and add; Title, description and image. You will also be asked to nominate a quick share setting.  For ease, select Only Me so your students can’t access the course whilst you building it. By selecting only me other admins on the portal will still be able to edit the course. We strongly suggest if you want your course cards to look consistent then ensure all fields are completed. 

In the Structure Tab, select the blue +Add to add Modules to your course. Modules are really useful if you want to group your learning resources according to their content. You can also include a quiz or assessment item at the end of each module to ensure your learner has sufficiently understood the content before they move onto more modules.

There are three types of Learning items to create

 Resources are Documents, Link, Videos, LTI tool, Weblink, Interactive file or Assignment, Quiz (with matching questions) and Events (look out for a separate guide on these).  All resources you create within the context of the LO will not be standalone.

Select a type of learning you want to add from the drop-down list of resources (eg Document) and create a new resource by completing the title. 

The right side of the page will highlight the overview of your new learning resource, and it will alert you that action is required.

Select Edit.

 	Write a description
 	Upload a file  
 	Upload an image  
 	Save and exit


Re-use existing learning resources (created outside a course)

Select + Add learning and choose the type of standalone learning resourcse you have already created.

Begin typing the name of the resource - it will appear. Select and add to course. Alternatively use the search bar on the right-hand side of the page, to search the exact name of the resource, authored by you. 

The overview of the resource will alert you that action is required.  All you need to do is view the item in edit view and check all details are up-to-date (image, description). Be sure to save and exit, even if you don’t make changes!

If you do update the learning resource (eg update a new version of the PDF document) it will update the learning resource inside this course, but also all other instances where that document exists. 

Add interactive file and search the name of the premium file you want to add, it will come up as an existing learning resource. 

Or use the search bar to the right to seach recent, suggested or popular content

 	Find your course and drag across. 
 	You can arrange the order learning items, to best compliment your course, using the grab tool found on the left of each item title. 



To note, while the course creation search engine is being improved, it’s best you know the title of the course you want to add to find it quickly!

You can arrange the order learning items, to best compliment your course, using the grab tool found on the left of each item title. 

Use the more button (three dots) to Add a completion rule to your module(s) or learning items. 

If you want the modules to be completed in the order they are displayed, select for each module that the earlier module is prerequisite material that must be completed. If you set assessment it will need to be reviewed or passed for the learner to be able to then move onto the next module. If you want, your learner to complete each learning item in the order you’ve created, select the tick box in the module stating learners must complete in the order stated. 

You can also set specific dates you require each module to be complete, or a completion rule that states after your learner has enrolled in the course or the module, they have a certain number of days to complete the required work.  Always make sure if you make changes in the information box, you ensure they save by selecting Done.

If you want users to enrol / be enrolled in the course then you must publish the course. 

In an unpublished state, the course cannot be found. 

Share is a new feature that allows you to choose which individuals, portals or groups you want your course to be shared with. By default, any course you create will be shared with you. It’s a good idea to keep the course on the Only Me sharing setting whilst your editing it – so your users can’t find the course in Explore. If you have other admins on the portal, they will be able to access and edit the course even if the sharing setting is only you. You can also make your fellow Admins Co-authors of the course (course creators) and they will be able to find the course in their My Teaching > Resources section of the portal. 


When the course is ready to share to your Learners, make a selection from the share pop-up. If your organisation has multiple portals and only want to share certain courses to certain portals or individuals this setting is really useful. Alternatively, share the course to an individual subset of your users if you want it to only be accessible by certain users.  Sharing to a portal or specific user does not automatically enrol, assign or notify the user it has been shared to them, it just specifies visibility – so it can be found in Explore.  

Can view or can enrol? If you have enrolment settings (such as price) and you want your users to by-pass and enrol immediately; select Can Enrol whereas, Can View – will enforce those settings.

Error message: If you receive an error on your re-used resources, it is probably because the sharing settings on the item are different to the course. Share settings of the item must be greater or equal to the share settings of the course. For example, if I share a standalone item to myself, but the course settings are to share to my portal (greater than the standalone permission) you will receive an error.  If your course is not published but the resource outside of the course is, your learner will still be able to enrol in the item.

Access Enrolment settings such an enquiry or not allowing enrolment. These settings will only be applicable if your sharing settings are set to Can View. 

A course completion date, which will surface the course in your user’s scheduled tab once you assign or enrol them in it. 


From the course overview page your user can enrol themselves, or you can select to assign individual users to the course. From the Reports tab you can bulk enrol users (also available through administer settings). 

Now that we’ve taken a look at the new Go1 course authoring process, it’s your turn to get started!

If you want tutorials covering more detail on the ins-and-outs of creating courses and the different functionally available, have a look here.

According to a Gallup poll, 87 percent of workers worldwide are “not engaged” in their work. Almost 20 percent are “actively disengaged.”

As a result, organisations lose billions of dollars to low productivity, excess sick days, and turnover—not to mention the customers who don’t come back because of uninspired, robotic service.

Studies show a strong connection between a company’s level of employee engagement and its performance. Higher engagement equals better results.

So what can you do to boost engagement? Salary and benefits matter, but they’re not the whole story. Disengagement is similar across all salary levels.

Engagement can’t be imposed. You can make people do their work, but you can't force them to love it—and passion is one of the big differences between a mediocre organisation and a great one.

The difference-maker is your culture. Many workers don’t feel their organisation listens to or cares about them. That’s why the best companies know they can’t just meet people’s economic needs. They must also meet their emotional needs.

One of the best ways to create a culture of support and appreciation is with The FISH! Philosophy.

The FISH! Philosophy was inspired by the World Famous Pike Place Fish Market in Seattle, Washington. If you were to visit this Fish market you will witness fishmongers tossing crabs and salmon to each another, while a crowd applauds each spectacular catch.

These fishmongers greet strangers like old friends. When a fishmonger serves a customer, it was like they are the only two people in the world.

Although selling fish is cold and exhausting work. They choose to bring passion and engagement to what they do everyday. This behaviour resulted in a world famous training program called The FISH! Philosophy—anyone can use it to be more successful. First there was the FISH! film which spawned a bestselling book and now a new self-paced elearning course.

Organisations around the world use The FISH! Philosophy to build teamwork, increase retention and boost performance. Here are some tips on how you can apply these practices to boost engagement:

No one wants to work in a place where everyone is out for themselves. Be There starts with being present—emotionally and physically—for the people who need you.

It’s easy to find reasons to not Be There, like the restaurant manager who never turned around and kept typing when employees came to her office. “I thought I was multi-tasking,” she says. “But I was really alienating them.”

So what does Be There look like? It’s turning off your computer or phone temporarily to give your total attention to the other person. It’s covering for a colleague for a few minutes so they can deal with a customer who needs extra help. It’s offering a kind word  to a coworker who is feeling down.

Studies show people are more likely to be engaged and less likely to leave a job if they have good friends at work and feel appreciated.

People often think of play as the opposite of work. But Play isn’t a specific activity. It’s a state of mind you can apply to any task.

In a playful workplace, people have fun in a way that lifts people’s spirits. They are open to “playing” with ideas—about how to do their jobs better and improve the business.

Fear—of making mistakes, of looking foolish—kills a playful workplace. If people don’t feel safe, they will avoid doing anything that might get them into trouble, including coming up with creative ideas. Instead of serving others in a lighthearted, genuine, “be yourself” way, they can seem robotic and scripted.

It’s important for everyone on the team to be clear about what the team is trying to achieve. Once you know what your “playing field” is, give people freedom to play within those boundaries in a way that boosts energy and enthusiasm.

You can’t always fall back on money to make the day of your employees. But you can let them know how much you value them. Simple gestures go a long way. Thank people for what they have accomplished. Ask them what they think and listen to their ideas.

Recognition is most meaningful when it comes from a peer who has taken the time to notice what you do. At Ranken Jordan Hospital in St. Louis, when you want to acknowledge a coworker, you give them a plastic fish. The fish have a small slit cut in the tail so they fit on employee badges.

When you give a fish to a coworker, you are telling them: You are living what we stand for. “A plastic fish may seem silly,” says one employee. “But to know that your peers sees what you’re doing for others, it feels so uplifting.”

You can’t control everything life throws in your path. But you do get to choose how you deal with it.

It helps to remember that your choice not only affects you, but everyone around you. You may feel justifiably upset about an unpleasant interaction, but should you take it out on the next person who needs you?

Trust takes a long time to build but can be destroyed in a few seconds. Is the reaction or criticism you are about to unleash on someone worth more than the relationship that will be affected by it?

Ask yourself, “What is my attitude right now? Is it helping my coworkers and customers? Is it helping me be the person I want to be?” If not, you can choose an attitude that is more satisfying—for you and for everyone whose life you touch.

The FISH! Philosophy is used to help inspire teams to reach new heights with customer service by Making Peoples Days and also helps employees learn how they have the ability to Choose Their Own Attitude.

You can access training from FISH! as a part of your Go1 Premium subscription for no additional costs, as well as being able to purchase their courses individually through the Go1 Course Marketplace and Training Assist.

Danielle Peters is the Director of FUN at FISH! eLearning. Danielle is passionate about The FISH! Philosophy and helping businesses improve their workplace culture.

Increase engagement with The FISH! Philosophy

Interest in changing to a different financial profession

If your goal is to work as a cost accountant, online training courses would allow you to perform a broad range of tasks for multiple departments. Along with pricing goods and services for tax certification or verification, you might have the opportunity to work with marketing experts.

Helping them prepare quotes would allow them to make better financial decisions. In this role, you may also work closely with top executives to help identify financial risks and determine the right way to mitigate.

You’ll find excellent online courses for chartered accounting as well. Using practical training, you could enjoy a rewarding career in different areas. Included are auditing, consulting, information technology, and investment banking, among many others.

Perhaps one of the most exciting aspects of chartered accounting courses is that they open doors for an international career.

If you like working with numbers but also solving mysteries, actuary online training courses are a perfect fit. With this type of career, you would assess the financial impact of uncertainty and risk. Another part of this job involves assessing and monitoring the complexity of financial security systems.

Brushing up on your mathematics skills would allow you to evaluate the probability of events. This would also help minimize any impact of financial loss connected to an event.

With this position, you need excellent analytical skills combined with an understanding of human behavior and business knowledge. Thankfully, the best online training platform offers professionally developed topics on these as well.

If your goal is to work as a secretary, you would perform multiple tasks. Some of these include creating company policies, managing acquisitions and mergers, maintaining legal records, and handling public issues.

Serving as an agent, you would negotiate with government authorities. For that reason, online courses focusing on policy creation and negotiations are essential.

Accounting and Financial Statement Analysis

If you want to enter the field of finance or have recently done so, it’s imperative for you to build an accounting foundation. An excellent place to start is with basic accounting and financial statement analysis. From there, you can complete additional courses to help you achieve your career goal.

An introductory online training course for financial modeling is another on one of the best options. With this, you learn how to represent a real-world financial situation using abstract form. The course teaches how to use a company’s historical data to forecast future performance.

As expressed in a written article by Lance Rubin of Model Citizen, “Being the captain of the Titanic doesn’t help when you keep on looking backwards to see where you are going. There may be an iceberg heading your way, and you need to steer the ship to avoid, often unlikely, yet probable, issues.”

Of all PC tools used by people in the world of finance, Excel is by far the most reliable, useful, and versatile. Regardless of your skill level, you’ll have no problem finding Excel training courses online for beginner to advanced users.

In no time, you’ll become a pro on building incredible reports, graphs, charts, and more from scratch.

You might find it odd for experts to recommend communication courses for someone interested or involved in finance. However, in business, regardless of your responsibilities or title, excellent communication leads to success. On the other hand, poor communication skills can cause companies to fail.

With online courses, you’ll learn how to negotiate with confidence, pitch ideas to clients, and carry on conversations with top executives.

The best training courses provide insight into common mistakes people make when it comes to communication. These courses will also show you how to correct errors. Empower yourself by becoming a better and stronger communicator.

If you’ve set your sights set on becoming a Certified Financial Planner (CFP), which involves managing wealth, you need extensive training.

For this career path, you’ll need to complete courses on a variety of personal finance topics. For example, you would need insurance planning, estate planning, tax planning, charitable donations, and more. In this position, the goal is to manage another person’s wealth to protect it and help it grow.

Courses in economics are also highly beneficial for anyone working in the finance industry. In fact, people in this role receive a lot of recognition for their work in predicting how policies impact finance and performance.

Some people find working as a Financial Risk Manager both exciting and rewarding. With this, you would manage risks associated with investments.

Whether you work for a financial company, bank or credit union, or non-banking financial firm, online courses in investments and risk management are critical for success. The best courses cover a broad range of topics associated with this position.

Regardless of which online course you take, never settle for second best. Remember, the financial industry is highly competitive. Ultimately, that leads to many incredible career opportunities. However, with so many people vying for the same positions, you need to do something that gives you an edge.

Go1 is a leader when it comes to online courses. Visit our website to learn more or start your new venture.

What are the best online courses for finance professionals?

Technology is redefining many industries in more ways than we can even begin to imagine. New concepts and their potential applications are getting discovered every passing day. As technology becomes more and more advanced, the e-commerce industry is moving with it.

E-commerce stores are continuously growing and providing more advanced ways to relate to their customers. With the evolving technologies and their multiple benefits, many businesses have been adapting them into offering promotional offers with the sole purpose of enticing new customers and keeping the old ones loyal. If you want to create, sell or distribute your online services, you will need a platform with strong eCommerce features. Therefore, there are several things you need to consider to stay relevant in this new digital era.

So which technologies exactly are leading the peak in shaping the e-commerce landscape today? This article will highlight a few of the leading trendsetters and find out what ripples they are causing.

With thousands of currencies all over the world, the introduction of a decentralized currency was one of the greatest news the e-commerce industry could ever receive. Blockchain has streamlined the online payment process by ensuring that there's a single digital space where transactions take place and that the issue of currency exchanges is a thing of the past. People can carry out online transactions freely without interference from governments, the hustle of exchange rates and the fear of lack of transparency. It is very easy to keep track of a transaction information since everything is carried out in the digital space. So many people have begun carrying out transactions using cryptocurrencies like the Bitcoin due to the increased level of transparency. Business owners enjoy this technology since it has broadened their market coverage and increased profitability.

This is the ability to allow customers to make purchases with just a single click. With this, there is easier check out of goods since customers get to skip the cart and go directly to checkout. The good news is, this is no longer available to Amazon customers only since their patent expired last year. Shopify, Stripe and other companies have also jumped on the bandwagon enabling their customers to enjoy this amazing technology. This new technology has not only brought about higher conversion rates but also repeat customer purchases. The one click check out is good for business since the efficient check out process enhances profitability since more goods will be purchased by the clients.

Voice shopping can best be described as making purchases using smart speakers. This practice is becoming common every day but most people are not aware that it has been available for quite some time now. Today, a number of homes already have these speakers and the number is expected to grow rapidly over the years. Amazon’s Echo has especially dominated the voice shopping market competition but other players are slowly catching up. In a few years, voice shopping is expected to dominate the e-commerce industry and this can be attributed to technology.

AR technology allows consumers to interact with products virtually. It allows the consumers to visualize and imagine what owning a particular product might actually feel like. It gives customers the chance to experiment with technology. A great example is IKEA Place that allows the customer to virtually put furniture in their home and imagine the end result through their phones. With this kind of technology in place, search capability is enhanced enabling customers to search and purchase products that perfectly suits their needs.

So many sites have chatbots to enable them to interact with their customers efficiently. In the past, these chatbots were not as effective as they are now. In recent times, chatbots have become more human-like and super-fast in their responses. This means that customer service in these platforms is top notch. Recently, chatbots have been enhanced to have the quickest responses and to analyze and store a lot of vital information. Lately, many of these bots are becoming even more efficient and smart, by adapting to different languages and offering instant translated communication. Companies can quickly obtain information from the customers, analyze the information and come up with the best strategies to perfectly align the best support, services, and products with customer needs.

These tools enhance the relationships between businesses and their customers. A more efficient and fluid user experience translates to profit, and profit is the primary business of an e-commerce store. Technology has therefore played a huge role in reshaping the e-commerce space, and will only continue to do so. Advancement in technology enables businesses to come up with the best methods to suit their customers' needs. No one knows what the future holds but it does seem pretty bright.

Rilind Elezaj is an experienced a Digital Marketing Specialist with a demonstrated history of working in the marketing and advertising industry. Rilind possesses a strong entrepreneurial mindset and has devoted his career to enhancing the sphere of digital marketing. In his methodological approach, Rilind integrates web development and other digital marketing solutions to create hybrid strategies that bring the best results.

How technology is redefining user experiences

Throughout October, the Go1 Team have been working on a range of new features and improvements that will help to improve the learning experience of all of our customers and their learners.

Our Go1 Product webinars take place every month and cover everything you need to know about the latest feature available on the platform, including a Q&A session where you can ask any questions you might have around anything to do with Go1.

We understand that not everyone is always able to make it to our webinars, so we have recording available below so that you can catchup on all of the details, and share with your team.


Webinar Catchup: GO1Platform October Updates

In our October webinar, we walk you through the following updates:

New Recommendations for Learners feature: Available when you enable “Suggested Courses for You” within your portal settings.

Use the improved booking flow to enrol in a course with events

Our use of in-app messages alerting you to new features released

The New Early Access Program; running for 12 months. In the program, we will give you information on what features are coming in the next few months with the option to trial them. If you are interested in being part of the Early Access Program; Join here. 

Webinar catchup: Go1 Platform October updates

Great customer service is important in all industries. Remember, 80% of customers believe the experience a company provides is as important as their product or service, while 67% of customers are willing to pay more to receive a great customer service experience. 

The banking industry is no exception. According to The Financial Brand, one of the primary emphases within the banking industry is “removing friction from the customer journey.” 61% of surveyed organizations rank this task in their top 3 industry trends, up from 54% last year. What's more, 72% want to enhance the digital experience for customers. As such, improving the customer experience appears to be more important than ever before in the banking industry.

On top of this, the banking industry faces a variety of challenges, from regulatory pressure, technological updates, and legacy systems, to competitor growth and restive customer base challenges. Plus, the industry will also continue to implement new strategies to enhance growth.

Experts predict customer expectations will increase, making it more critical to provide excellent service and support. In fact, 71% of banking executives believe that positive experiences in other sectors mean customers now expect more from their banking provider. In other words, if your business is part of the banking industry, enhancing your customer service should be your top priority.

With this in mind, we'll analyze how to improve customer service in the banking industry. We'll start by setting the scene with the current state of customer service in the banking industry, before moving on to look at proven methods for improvement. 

The state of customer service in the banking industry

When you think of visiting a bank, an A+ customer service experience might not always be front-of-mind. For banks, reversing this perception is a major challenge. 

To put this in context, as of 2020, just 29% of consumers trust their bank to look after their long-term financial wellbeing. This is down from 43% in 2018. Similarly, Lightico finds that customer satisfaction rates in the banking industry have fallen by more than 30% since 2012.

In addition, 69% of customers who plan to leave their bank say it was due to poor service rather than poor products, while 64% feel their bank’s mobile app does not allow them to solve a customer service question quickly — if at all.

Perhaps most alarmingly, McKinsey estimates that 10-40% of bank revenues could be lost by 2025 if customer experience gaps are not addressed.  

Accordingly, Forrester finds that improving the customer experience (33%) is the top driver of organizational change in the banking industry, beating growing revenue (32%) and reducing costs (32%). 

So, how can banks reverse these trends and improve the customer experience? We'll examine seven proven methods for improving customer service in the banking industry. 

Implementing the right methods will make a dramatic difference when it comes to improving customer service in banks. In turn, this will help to attract and retain valued customers in a fiercely competitive market.

With your employees on the front line of supporting customers, providing your staff with the necessary resources to effectively and efficiently meet customers’ needs is critical to your organization’s success. 

While chatbots and AI solutions are becoming increasingly important in the banking sector, nothing quite beats the personal touch of an excellent staff member. According to J.D. Power’s 2022 U.S. Retail Banking Satisfaction Study, a majority of survey respondents (63%) still prefer one-on-one personal conversations with bank representatives, with only 37% favoring chatbots or text message (SMS) communications. 

For example, if a customer approaches a bank employee with a question, but that individual doesn’t have the correct answer or a way of finding it, customer satisfaction diminishes along with the employee’s self-confidence. Instead of leaving your staff scrambling, empower them. Make sure your employees know where to turn for quick and accurate answers, and give them the technology required to search for up-to-date information.

It's also worth investing in learning and development for your staff so they can become familiar with your specific bank's policies and procedures while also increasing their general financial knowledge. 

When you equip your employees with the right tools for success, you’ll notice a stark change in your workers’ level of self-confidence and morale. Empower your staff to handle customer interactions in any scenario, whether over the phone, via email, or face-to-face.

Staying compliant with current laws and regulations while meeting ever-changing customer demand is perhaps one of the toughest challenges for the banking industry. By implementing the latest, most advanced financial technology, you can accomplish both goals. 

Not only does innovative technology boost your support team's efficiency, but it also offers customers streamlined ways to perform various tasks. Combined, you’ll see an improved level of customer satisfaction and higher generated revenue.

Increasing security with eye scanning, voice or fingerprint identification, and other forms of biometrics.

Selecting a more advanced option for mobile payments.

Installing video technology to personalize the customer’s drive-through experience.

Enhancing marketing using social media platforms to target customers in different geographic locations.

Other than writing cheques, using an ATM card, and making deposits and withdrawals, a lot of people are not literate about banking, especially the younger generation and lower-income customers. However, this also applies to many middle-class bankers too.

Although it's a relatively new concept, some of the most successful banks and credit unions discovered the advantages of educating customers. Several incredible programs already exist for this purpose. For example, to teach young people what they need to know, the Junior Achievement program is fantastic.

Many banks and other financial institutions have also taken advantage of social media like YouTube and Instagram. In doing this, they're making access to financial education tools more accessible and in turn, helping their customers and potential customers become more knowledgeable.

As customers become more knowledgeable about the banking industry and its various services, their satisfaction improves. Why? Because they feel more empowered to make good, informed decisions about their finances.

For more insights on improving your financial literacy, check out this course on Financial Literacy for Managers. 

Following the recent recession, small businesses want a bank or credit union that offers more than just loans. Instead, they want to build a long-term partnership with the bank or credit union they use. While lending money plays a large part in what your company does, you also need to become an advisor.

Along with providing your customers with a trusted source for information and advice, this fee-based service gives you a second revenue stream.

Another way to improve customer service is to develop customized solutions. Banks and credit unions are not the only ones noticing an increasingly competitive banking industry. Customers see this as well, making them realize the financial institution they choose should offer something unique. 

For example, 76% of customers now expect an omnichannel experience while 59% of customers expect on-demand, anywhere anytime customer service.  

Customers know that the best financial institutions will take measures to improve their services, technology, and programs in response to stiff competition. This means that their expectations are even higher than before.

Creating customized financial solutions demonstrates that your business cares about every customer and will do everything possible to ensure each individual's satisfaction.

Beyond customizing solutions, excellent training can teach your staff how to make the customer experience more personal.

In a recent survey by Business Wire, 72% of respondents rated personalization as “highly important” in the banking industry. Despite this, there is a major disconnect: 78% of respondents would continue using their bank if they received personalized support, but just 44% of banks are actually delivering it. 

These findings should come as a major wake-up call to banks — offer more personalized customer experiences, or get left behind. 

Personalization often comes down to paying close attention to detail, such as learning customers’ names and businesses.

Imagine if “Mr. Smith” visits his bank every Friday to deposit money for his “ABC” company. Walking in the door and having a receptionist or teller greet him by name or perhaps ask, “Is ‘ABC’ staying busy this holiday season?” will go a long way to improving customer service and satisfaction.

No matter what strategies you implement to improve customer service in banks, you’ll need the right employee training to enable your new solutions. With Go1, you can access courses from the world’s top training providers on nearly any training topic, to help your employees provide customers with the best service. 

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

we'll analyze how to improve customer service in the banking industry. We'll start by setting the scene with the current state of customer service in the banking industry, before moving on to look at proven methods for improvement.

How to improve customer service in the banking industry

We'll analyze how to improve customer service in the banking industry. We'll start by setting the scene with the current state of customer service in the banking industry, before moving on to look at proven methods for improvement. 

Multiple safety risks exist for people working in the construction industry regardless of their exact job description.

Whether excavating a site, performing demolition, or painting the exterior of a business, construction workers perform various tasks. Many of these put them in potential danger. Along with standing on scaffolding and using power tools, some workers deal with hazardous materials.

If you work in construction, training is essential. In addition to the OSHA Outreach Training program, you should take advantage of online training to avoid injury or worse while on the job.

The Occupational Safety and Health Administration (OSHA), founded back in 1971, helps reduce injuries and deaths in the workplace through proper training and set standards.

Ongoing OSHA training proves beneficial for many different industries. However, it’s vital for the construction industry considering it accounts for more than 20 percent of all annual worker fatalities. Proper training enhances your health and safety, as well as the people you work with on different job sites.

As for the type of OSHA training needed, there are two options for the Outreach program, one is 10 hours and the other is 30 hours. Whether for fall protection, personal protective equipment, general health and safety provisions, both of the OSHA Outreach Training programs are exceptional.

What makes this program unique is all trainers are OSHA-Authorized. What that means is you learn from someone with in-depth knowledge and expertise about work-related injuries and deaths within the construction industry.

For optimal training, you should take the OSHA program in conjunction with available online courses and on-site employer instruction. Together, they cover and support everything you need to know to remain safe and healthy while working construction.

There are multiple types of construction jobs such as engineering, carpentry, roofing, landscape gardening, electrical, plumbing, masonry, paving, glass work, machinery installation, and more. In fact, some maintenance also classifies as “construction” work.

According to OSHA’s regulations under 29 CFR 1910, section 1910.12(b), construction work includes any “work for construction, alteration, and/or repair, including painting and decorating.”

Since the founding of OSHA, the number of workplace deaths has dropped by a staggering 66 percent. That alone shows how valuable this organization is and why its outreach program is so vital. Realizing the fatality rate in construction is three times more than any other industry, training is even more critical.

Although OSHA doesn’t mandate its outreach training program, sometimes, the Department of Labor, jurisdictions, states, and individual employers require construction workers to complete it.

While this program covers a vast range of topics, it doesn’t include every requirement associated with OSHA’s standards. As mentioned, you can supplement this program by taking several online training courses from a reputable source.

Whether completing the 10- or 30-hour program, this is an excellent way to create a foundation on which to build your training. If you own a construction classified business, OSHA Outreach Training is vital.

This unique program will help you create, monitor, and control your company’s internal program. While not required, this program should be an essential part of your overall training.

Following are the current states that require OSHA Outreach Training for construction workers on specific jobs.

Connecticut – Partially or fully state-funded public building projects valued at $100,000 or more.

Florida – Projects under a private or Miami-Dade County public contract valued at $1 million or higher.

Massachusetts – Public sector projects, regardless of value.

Missouri – Municipal or state public works projects.

Nevada – 10-hour Outreach Training for employees and 30=hour training for supervisors.

New Hampshire – Public works projects valued more than $100,000.