Top performers expect a lot from themselves. They’re highly driven people and they bring these qualities to the workplace and help companies achieve successful outcomes. Because top performers are such valuable assets, managers and leaders must keep them challenged to keep them engaged.

In the Skillsoft course “Keeping Your Top Performers Challenged” you’ll learn how to identify your top performers, keep them engaged and challenged by providing the right environment, leadership and communication.

For some staff, a gold star or certificate is enough, but for a top performer, gold star recognition isn’t enough. Top performers have a strong sense of ownership and want to be given a goal and have the freedom to run with it. They’re able to work on their own initiative and have the freedom to run with it.

If a Top Performer is one of your direct reports, you need to identify and manage the following accordingly:

Make sure that they’re tasks closely match the company’s strategy and mission

They’re results driven, so you need clear guidelines and KPI’s

They’re strong performers ready to go above and beyond to exceed expectations

They’re creative problem solvers who respond well to change

They take their work seriously, do quality work and get it done on time

They prefer direct communication because they thrive on efficiency

Top performers inspire their peers and are your companies’ main assets. They raise the bar for the rest of the team, because when they’re empowered and on board and aren’t just about their own personal gain. They want to get the job done and done well – even if an incentive is removed because to them, it’s for the good of the organisation.

But keeping the passion of a top performer alive in your organisation is critical. If you become distracted, all that great performance and energy from them will fade away or worse you’ll lose them to new challenges elsewhere. Top performers need to feel part of an engaged organisation, as nothing effects their motivation like their push for positive change is not being heard.

Not all disengaged top performers walk out the door, sometimes something worse happens… they stick around and settle for mediocracy.

So how do you create the best environment for top performers?

Top performers bring a lot to an organisation. The bar is set higher for them and they expect more from themselves. They also expect more from their workplace.

Top performers need to be more satisfied with their jobs than others, so building a workplace that keeps top performers engaged in a no brainer, so how do you do that?

Support their hard work and help them create opportunities to develop

Create a performance centred workplace also gives top performers the opportunity to expand their roles through delegation or letting them shadow large projects so they can expand their skills and knowledge

And allow them to partner with top executives, customers or partners to allow them to be their best selves

So how do you engage them as well as your entire workforce?

Trust them and give them ownership to run with their projects but be available and supportive when they seek your assistance

Address poor performance across your team, they will work harder than anyone, but expect the same from their co-workers and management

Delegate work to them, it gives them pride and shows respect and empowers them to be their best

They react positively to managers who show respect. So be supportive, and empowering with no empty promises

They are their biggest critics and are constantly evaluating themselves, so give them regular constructive feedback so they continue to grow and provide the most value for the organisation.

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How to keep your top performers challenged

There’s no doubt that customer service is still one of the most important factors when it comes to any business.

Customer service teams aren’t just responsible for sales – they also need to know how to complete returns, carry out special orders, respond to product enquiries, handle customer complaints, and build long-term customer loyalty.

The way in which your employees interact with customers during these experiences will have a positive or negative effect on your company’s reputation, success and longevity.

If you want to improve the way your employees are interacting with customers, you’ll need to provide them with the right learning and development opportunities and resources. These days, online training is one of the best ways to do that.

Here’s what you need to know about using online training for your customer service team.

The power of positive customer interactions 

One of the most important aspects of good customer service is knowing how to build good rapport with your customers.

Rapport is that sense of feeling when two or more people are on the same wavelength or page. They feel ‘in synch’ with each other and are likely to have a good understanding of where the other person is coming from.

When people have a solid rapport, communication and ideas are able to flow easily – in a customer service scenario, this means you’re showing each customer that you’re interested in finding the best solution for them and meeting their individual needs.

In contrast, poor rapport with your customers will create a negative experience overall. Customers will feel disconnected, misunderstood, and likely to look elsewhere. Negative customer service experiences can very quickly lead to a bad reputation by word of mouth or online reviews.

When customers have a positive experience, with a good rapport, you can expect higher customer loyalty, better sales figures, and greater success.

Using online training for customer service 

Online training is a great way to improve your customer service skills.

Through online courses and learning materials, customer service staff can learn all aspects of customer service training,

Well-known eLearning expert Christopher Pappas advises using the following learning tools and resources to develop an effective online customer service training program.

Simulations to help improve customer service staff’s active listening skills. Simulations also provide staff with a good opportunity to try out the exact tools, resources, and equipment they’ll be using on a daily basis in the work environment.

eLearning videos are great for demonstrating the difference between good and bad customer service scenarios. They can contrast and compare the two online training scenarios and identify correct performance behaviours.

Branching scenarios where employees can engage with virtual customers in a supportive online training environment, with choices leading to positive or negative outcomes. Through images, dialogue, and choices, staff can try out different problem-solving approaches to overcome common customer service challenges.

Incorporating these three online tools into your customer service training program will greatly enhance your employees’ learning experience.

eLearning courses for customer service staff

Ready to get your customer service teams involved in online training?

You may like to check out this article, where we’ve handpicked five of the best eLearning courses for customer service. Through these short, interactive online courses, you’ll learn how to listen to customers, form positive connections, build customer loyalty, improve your telephone technique, and handle complaints.

It’s also vital that you include feedback channels in your training program. Be sure to conduct surveys and interviews to get honest feedback from your employees about the online training they’ve just completed. This will help you improve your company’s customer service reputation, as you’ll be able to identify any gaps in skills and knowledge you need to address with your team.

Online courses to improve customer service aren’t just beneficial for people working in a customer-facing role. Improving your customer service skills will greatly help your career, whatever position you’re in – because we all deal with customers daily, whether they’re external or internal to the business. So why not have all staff partake in customer service online training?

For more insights, be sure to subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs.

There’s no doubt that customer service is still one of the most important factors when it comes to any business. Here’s what you need to know about using online training for your customer service team.

Improving your customer interactions with online training

These days, employees have far higher expectations of corporate training programs than in the past. L&D professionals are recognising that staff want learning materials that are easy to access, relevant, up-to-date, and engaging.

That’s why it’s a good idea to include curated external content in your organisation’s learning program, to help employees engage with training content, as well as encouraging a more effective learning culture.

When we talk about external content, we’re referring to material that has been created by a third party.

There’s no doubt that using this kind of content can help to support corporate training, while bringing a number of benefits to your employees and your business.

By including curated external content in your learning materials, you’re not replacing your original content – you’re simply adding to it. And this way, you’ll be offering staff better content, which will help improve collaboration, knowledge sharing and innovation across the business.

Using content curation for learning programs

First, some important words about content curation.

Asha Pandey, Chief Learning Strategist at EI Design, agrees that companies should be using content curation to support their corporate training. Pandey defines content curation as “an exercise to continually find, filter (group, organize), and share the most relevant content on specific topics and offer it to learners as an online tool or through a portal or platform.”

Finding the best content from multiple sources, either from your existing knowledge base or external sources

Filtering, so only the most relevant content makes it through

Sharing it with the right audiences, at the right time, through the right platform

Adding value to that content with commentary, context or organization

In this way, as Pandey says, content curation “gathers and organizes all online and offline resources available in your network and allows learners to access them all on a single platform.”

Social media is great, as it allows us the opportunity to share third-party content, while crediting the original owner. Choosing to share other people’s content can be a good move, reducing the focus on talking about your own company and its achievements all the time. It also allows you to add your own commentary and ‘voice’ to external content, explaining its relevance for your own target audience.

In a previous Go1 article, we’ve looked at how to create eLearning content. As we said then, “with so many competitors out there, your content creation needs to shine. Do this by including a selection of media sources to give your course high-quality sheen.”

Videos – Videos are easy enough to find across the web. The obvious resources here are YouTube and Vimeo, with the latter tending to have fewer videos but being of higher quality formatting. These two sites can easily be embedded into your course using your authoring tool.

Images – Public domain images are often a treasure trove for you to rummage among. The obvious websites here are Pexels, Shutterstock, Flickr, and Pixabay. Just make sure that the images you select are in the public domain, not private. The websites have filters to easily allow you to check this.

Graphics – For the easy use of figures and stats, try Canva or Piktochart. Graphics and infographics are an ideal way to easily visualize key figures in a lesson.

Collating curated external content for learners

With content curation, your chosen platform will collate content for your staff. Meaning there’s no need for trawling through separate intranets, web portals and discussion boards – everything they need to know will be all in one place. This helps individuals feel empowered with the content, as they can choose which information they want to be engaged with.

As your content will be carefully filtered, you know that you’ll be delivering focused information that applies directly to your audience’s learning needs. Employees have the opportunity to share content, as well as contribute to the platform, meaning there’s potential for continual sharing and value enhancement.

Using the one single platform for your content means that all information will be safely housed for long-term use, as well as easily accessible to staff at any time. Content curation can save workers significant time, helping to improve company productivity and results.

Find out how you can use the Go1 platform to help curate learning content for your employees.

How to add curated external content to your learning program

Go1 was recently reviewed by FinancesOnline, a popular independent B2B software review platform read by millions of businesses seeking to find the best software solution for facilitating their day-to-day tasks. After their team of software experts found our award-winning learning management platform exceptional for managing learners with ease advancing their capabilities, Go1 received their 2018 Great User Experience award.  

To be eligible for FinancesOnline’s Great User Experience award in any category, including their top learning management software, a piece of software must offer an incredibly pleasing user experience for handling both simple and complex tasks. Specific elements FinancesOnline evaluates for this criteria include ease of use, interface design, and level of difficulty for product deployment. As indicated in FinancesOnline’s review, Go1 was able to pass all these standards, thus allowing us to also earn a spot in their best LMS software companies of 2018. 

In addition to the prestigious award, Go1 earned a positive mention in FinancesOnline’s article on how much does LMS software cost. In the article, FinancesOnline acknowledged Go1 as a cost-effective solution that delivers great value for money. 

Below are a few highlights from FinancesOnline’s review:

Ideal for professionals seeking personal development or start-ups that wish to improve their employee’s performance and capabilities.

Access to thousands of courses that help ensure all employees meet industry standards.

“Mobile-friendly interface” allows employees to access learning materials anytime and anywhere.

Custom courses enable businesses to create organization-specific learning materials.

Effectively track employee progress and gain access to reports for timely assessments.

Avoid learning interruptions with our always-online support team. “With Go1, you can rest assured that you can receive timely assistance,” wrote FinancesOnline.

One of the key indicators of a product’s success is positive user feedback, and it is great news that we announce our being a recipient of FinancesOnline’s Rising Star award. Simply put, this award shows that Go1 has greatly increased in popularity on the market and is seen as a reliable learning tool by many companies.  

Go1 was recently reviewed by FinancesOnline, recieving their 2018 Great User Experience award.

Go1 recognized as an exceptional learning management software

Have you been called indecisive or hesitant in the office before?

In business, decision-making is a crucial skill that you’ve got to have if you want to progress. It doesn’t matter what industry you’re in, you will always use decision-making in your everyday working life.

For example, if you’re a manager or supervisor, you’ll make decisions every day that affect other employees. This is just like if you’re a member of a team – the conclusions you reach can shape a project and have an effect on customers too.

In other words, in business, you can’t afford to be indecisive.

So, what exactly do we mean when we talk about decision-making. Well, this using means identifying a problem or an issue in a situation and analyzing different solutions to find the best outcome to move forward.

Decision-making involves a thought process. In business, this can mean assessing risk to find the best and most successful outcome.

Of course, we make decisions every day in our personal lives as well and in the same way, they often go on to shape our lives. While a lot of the decisions we make aren’t difficult and you make them instinctively without having to think about it, there are often more challenging decisions to be made in the workplace.

Indeed, indecisiveness encourages inefficiency and this can mean that you waste a lot of time – time you don’t have when it comes to business.

But this doesn’t mean you have to struggle with decision-making. It’s a skill that you can master over time and with effective training. All you’ve got to do is dedicate some time to online learning and you’ll be able to progress and keep moving forward by making good decisions.

When you know the process of decision-making, you can become more efficient in the workplace, encouraging innovation that leads to new products and services - and every employee can enjoy a motivation boost when new milestones are achieved.

Of course, if decision-making is one of the most important skills you’ve got to have in business, then this means it’s one of the most crucial areas of training. It doesn’t matter what position you have in the office, you need this skill.

It doesn’t matter what sector you’re in, you’ve got to be able to make decisions independently and be able to reach effective solutions. This process is so much easier if you know the specific steps and techniques that you can use to get there.

This is where online learning can help you. With engaging content made by professionals in decision-making, your employees can learn how they can become experts too.

Training materials help employees understand what they should think about in any given situation, such as being able to define problems and how you can evaluate potential outcomes before reaching a conclusion.

It’s not simply a textbook that’s going to give you all the answers – online training provides the foundation for successful decision-making in a variety of scenarios.

Learning a logical process will allow you to make consistent conclusions and solutions, which will also lead to the best outcome in any situation that you face.

So, why should you choose online learning for developing your employee decision-making skills? Well, it’s simple. Online learning has become the best way you can train your employees in today’s world.

E-learning courses are going to save you money and time, as well as provide you with a more effective way for training your managers, supervisors and all other employees.

All the materials for decision-making courses are ready to go on Go1. All you’ve got to do is choose the courses that you like. Then the content will be able 24/7 for your employees to enjoy. Start your free trial today to learn more. 

You can also say goodbye to the boring conferences and lectures – now your employees can engage with lots of media to learn everything they need to know to become great at decision-making. From games to animated videos, training can become fun again!

Of course, all employees learn differently and the great thing about online learning is that this is accommodated for. Not only are there different types of media that you can use for training, but there’s also the ability to learn whenever you want.

E-learning courses are available from your own device or tablet, which means that employees can learn wherever they want to. Whether they work better on their lunch break or in the comfort of their own home, they will be able to access all of the content on demand for successful decision-making.

This also means that you don’t have to upset the daily routine of the office for training days. Employees can be left to their own devices to work through the content at their own pace and find a way they feel most comfortable performing at their best.

Is it time you invested in decision-making courses? Since it’s such a valuable skill to have, all of your employees can benefit from some training in this area. Not only can it help everyone reach better solutions in their working lives, but this can also transpire into their personal lives too!

Decision-making is one of the most important skills in any workplace. Here's how to improve your decision-making skills.

Decision-making in the workplace

Did you know that 90% of businesses have been hacked or had customer privacy comprised?

This is a scary statistic and the worst thing is that a lot of these problems have happened because employees haven’t been dealing with personal information properly in the first place. This means that these issues could’ve been avoided.

We all know that keeping personal information safe and respecting the privacy of customers in the workplace is important. But businesses also have a duty to make sure that ALL types of sensitive information are secure.

Corporations must make sure this sensitive information doesn’t fall into the wrong hands. Customers expect their data and information to be safe and secure, with there being no risk of it being misused or stolen.

Naturally, this means that all employees should learn more about being consistent and following the rules concerning privacy and personal information. The best way to make sure your office is informed about these rules is through more effective training.

After all, it’s never going to be good for your business if you aren’t up to date and compliant with the most current regulations.

For example, you can lose customers and destroy the trust that your business has with the general public if you are careless with your data. There’s no question that bad publicity really can damage your reputation and profits. Not to mention the pretty nasty and expensive lawsuits you’ll have to deal with.

In addition, with big changes coming in the shape of the General Data Protection Regulation (GDPR), it’s more important now than ever to have your employees trained to deal with sensitive information properly.

It always pays to invest in privacy and personal information training for your employees. Why? Well, if you make confidentiality and protection of personal information part of your business culture then this passes itself along to your customers.

They will in turn trust you more and this can attract more business for you. There’s no risk of bad publicity and lawsuits, which means your company will have room to thrive. Plus, it’s just going to make your life a whole lot easier not having to worry about the costly process of dealing with data breaches.

So, how can you make sure that your business has no customer privacy and personal information breaches? Well, the only way you can prevent bad consequences is by training your employees.

Through teaching about the laws and regulations that are in place to protect sensitive information, employees can know what’s expected of them and why’s important that they stick to the rules.

Of course, it’s also important to train all of your employees. While you’ve got to make your managers and supervisors aware of the rules so they can lead their team, you’ve got to make sure that everyone recognizes the importance of customer privacy and making sure data doesn’t fall into the wrong hands.

A lot of the time employees have access to information they don’t realize is confidential. That’s why they need to learn how the regulations affect their role. After all, half the battle is your responsibilities and then everyone can learn how to be compliant.

So, let’s get to training. Online learning has become the newest and most popular way to train employees about privacy and personal information. This is because it’s convenient and available 24/7 so that you can get your employees up to speed and fast.

Have you tried online learning yet? E-learning courses are taking over when it comes to training and that’s because it’s cost-effective and more engaging for employees.

Nobody actually wants to attend those conferences or spend time out of the office at a boring training event. So, with online training, you don’t have to anymore and you can make sure learning doesn’t interfere with the day-to-day tasks of your team.

Online learning will cover everything that your employees need to know about privacy and personal information regulations. Through using a variety of media, your team can understand what’s expected of them and how they can keep customer data safe and secure.

You can access online learning materials from anywhere. Whether your employees are on the bus or in the comfort of their own home, they can learn at a time that is best for them and at a pace that suits their style of learning.

What’s more, privacy and personal information e-learning courses can be accessed from any device. This means you don’t have to dedicate training rooms in the office – all your employees need is their own device or computer to get started!

So, what are you waiting for? With a range of privacy and personal information training courses available at Go1, it’s never been easier to get up to speed on your data duties as an employer, as well as train your employees in how to keep customers’ sensitive data safe. Start your free trial with Go1 today to learn more.

You’ve got to keep up to date with the latest changes in the field and it doesn’t matter what industry you’re in, customers privacy and personal information should always be a priority.

With good training, you can focus on growing your business and being successful without the worry of data breaches that cost you revenue and customers!

90% of businesses have been hacked or had customer privacy comprised. So, here's everything you need to know about privacy and personal information training.

What you need to know about privacy and personal information training

Go1 Co-Founder and Head of Growth Vu Tran recently presented at DisruptHR Brisbane 2.0 – an international event that gets people thinking differently about people, performance and culture.

Held at the Brisbane Powerhouse, the event saw a collection of speakers take the stage, with just five minutes each to ignite the room with their fresh ideas.

Throughout the night, CEOs, business leaders and HR professionals talked about new ideas and ways to transform their businesses and support their people.

In his five-minute presentation, Vu looked back to how we used to learn and how this will propel us into the future of learning. You can watch Vu in action with the full presentation here!

The Future Of Learning | Vu Tran | DisruptHR Talks from DisruptHR on Vimeo.

DisruptHR: Go1's Vu Tran on 'The Future of Learning'

Did you know around 75 percent of communication happens through non-verbal signals?

This means your body language is saying a lot more than you think and even more than you’re consciously speaking about. Through facial expressions, gestures, movements and even your posture, you’re telling a story to your audience.

At the end of the day, you’ll find there are basically three ways to communicate in business –  using verbal, written and non-verbal signals. Each one of these methods is an important way to talk to others and share your views and opinions.

Of course, you have complete control over what you say to another person, as well as what you write down. But, non-verbal signals are very different. This is something we aren’t always aware we’re doing.

Yet we use non-verbal signals all the time - whether it’s something we agree with or don’t agree with, our bodies are telling the story for us. This happens even when don’t realize it, which means we can be sending signals we don’t want to reveal to another person.

In addition, there’s a lot we can read from other people’s non-verbal signals, which can help you understand more about them and even what they aren’t saying directly to you.

Any emotion can be identified through non-verbal communication. From happiness and enthusiasm to stress and lack of confidence. In other words, it’s not always what we say but how we say it and what our body is doing.

But the good news is that we can control our non-verbal cues. It’s just a matter of being aware of them and the message they will send to other people. Plus, when you recognize certain signals, you can read them from other people to give you an advantage.

In the business world, non-verbal communication is important. For example, you want to have lots of eye contact for conducting an engaging presentation and a confident demeanor for effectively leading other people if you are a manager or supervisor.

Controlling your body language is crucial for creating a good impression, and also for showing the brand or company that you work for in a good light.

Think of it as managing your business brand. You want to make sure you are sending the right messages to your customers and not the bad ones that will drive them away. Instead, we’re talking about your personal brand and that you want to leave a good and lasting impression.

Understand body language with online learning

Of course, in order to understand body language and what our gestures and movements mean, you’ve got to learn all about them. With the help of online learning, you can know the message you’re portraying to people, as well as how you can read other people’s actions.

Online learning uses a variety of media to help employees learn about body language. From animated videos to engaging quizzes, learning is effective and made to be fun again. The e-learning courses are designed by professionals too!

Online learning is now preferred by most companies for employee training since it’s more cost-effective to run and it’s available 24/7 on personal tablets and devices. No longer do you have to travel to conferences or plan training weeks that derail your business plan!

Now, you can let your employees learn at their own pace and use fun and information e-learning courses to learn more about body language and how you can use it to their advantage.

Online learning is the best way to improve communication with other employees in your team, as well as with customers. Since non-verbal cues aren’t spoken, it can be difficult to understand them without proper demonstration.

That’s where e-learning courses can help. You can see certain gestures and facial expressions in action and the message that they demonstrate. This means you can learn to control your own physicality in different situations, as well as be able to identify expressions in other people.

To make sure that all employees understand training and are getting better at recognizing non-verbal communication cues, you can track online learning. You can see how people are performing on quizzes and monitor who is completing courses.

This means that if anybody needs extra help understanding non-verbal forms of communication, you’ll be able to provide them with the additional support that they need in order to improve.

Since there are loads of non-verbal communication courses available, you can provide ongoing training to your employees all year round. After all, it’s best to keep working on skills in order to keep on improving and getting better!

While a lot of people think that understanding non-verbal communication is a talent, it’s actually a skill that everybody can learn and it’s one that is worth it in the business world.

Whether you’re a manager or part of a big team, being able to recognize and control non-verbal communication is crucial for interactions with other people.

You can improve how you’re perceived in discussions and negotiations, as well as read how other people are responding to you in important scenarios. It’ll transform your communications.

Online learning is the easiest and most effective way to see how body language works in action and find out how you can take control of unconscious actions that are speaking louder than your voice.

At Go1, we have a collection of amazing non-verbal communication courses to get your employees started today and improve communications tomorrow. Sign up for a free trial to access courses on non-verbal language, making an impact with non-verbal communication, and more. 

What does your body language say about you? Here's why non-verbal communication is so important in business.

Why non-verbal communication is so important in business

What does your body language say about you? Here's why non-verbal communication is so important in business. 

Think about this: up to 70% of your day is spent problem-solving.

You might not realize it, but problem-solving is a skill that you use every day. Of course, we’re not just talking about your professional life, but about your personal life too. From figuring out your energy bills to fixing an appliance when it’s broken, we’re constantly problem-solving without knowing it.

So, what does this really mean? Well, problem-solving is essentially all about using strategies and tactics to overcome an obstacle. In the business world, this can be identifying problems and how to improve them or figuring out the ways you can reach a desired goal.

This means that problem-solving is important in every industry, whether you’re a manager or part of a team. A lot of people automatically think back to school and that problem solving is just math, but it’s way more than that.

For example, problem-solving can be used by a team to figure out ways to improve a product or a manager will use their problem-solving skills to make decisions on complicated projects and lead a team effectively. Problem-solving can be applied to anything.

In addition, while we often refer to problem-solving as one general skill, there are lots of other skills involved that are beneficial for your professional life. This includes being observational, analytical and persistent in your work, as well as learning how to be innovative and creative.

Of course, because there are so many skills involved in problem-solving and every situation is different, there’s not just one generic way to problem solve. There are many approaches you can take.

But, they do generally follow some simple steps that you’ll work through. This includes defining the problem and using logical thinking to provide an alternative method and then choosing the best strategy to solve the problem and implementing it.

It’s all of these stages and how they work that you’ll need to learn about in order to problem solve efficiently and effectively.

Just like many other skills, problem-solving can be learned and improved upon by everyone. One of the best ways to provide training on these topics for your employees is through online learning.

E-learning courses have become a popular way to learn since they’re a lot more engaging than traditional styles of training. Can you remember the last time an employee said they enjoyed that conference or training weekend they attended?

That’s because these forms of training don’t involve employees – they speak to lots of people at once, but don’t actually let anyone engage with the content.

So, this is where online learning is taking over. Through different forms of media, training has become fun again and we all know that we perform better at things we enjoy.

Through colorful and insightful videos, as well as interactive quizzes and games, employees can learn all about techniques that can be used to effectively problem-solve in any situation. Since courses are designed by professionals, employees can really refine their skills!

This means when it comes to analyzing projects and finding new solutions at work, employees will know how to tackle the problem head-on, no matter how complex it is.

We all know that the only way to improve our skills is through a well-designed training program. This is no different when it comes to working on problem-solving.

Online learning is the best way for employees to gain better skills in problem-solving. The media that’s used takes a practical approach to tasks, which means that employees have to utilize their skills and what they’ve learned.

It’s better than being lectured by a speaker or attending conferences just to listen to someone speak. People learn a lot better when they are actually doing it themselves and practising it over and over again.

Whether it’s finding out why something’s broken, assessing risk or how you can improve future performance, you have to start somewhere and practice problem-solving to become good at it. As they say, practice makes perfect!

By investing time and effort into online learning for problem-solving, you can make your employees better team players and assets for your company.

Learning the best techniques to solve a problem will mean that no matter what comes your team’s way, they’ll be equipped to handle it and know ways they can work out what the issues are in the situation and how they can come up with a better solution.

What’s more, online learning means that employees can learn about problem-solving at their own pace. E-learning courses are available 24/7 and this allows employees to learn at home where they’re comfortable and can take their time.

Plus, you no longer have to schedule time away from the daily business grind to get training completed – employees can take control of how and when they learn for better results!

Problem-solving has even been linked to managing anxiety by keeping the brain engaged and busy. This means that providing problem-solving training can help your employees in more ways than one.

Problem-solving is important in every industry, whether you’re a manager or part of a team. So, here's how to improve your problem-solving skills.