Change is constant, and businesses that can’t keep up risk being left behind. To thrive, employees must continually build the right skills. In a recent webinar, Amanda Cassidy of Go1 and Eri Jancaj of Zensai shared insights on five essential skills for success. Let’s break them down.

Skill #1: Digital literacy and technical skills

Technology is everywhere, and staying current is vital. Whether you’re learning to use AI tools like ChatGPT or understanding data privacy laws, technical skills are a must. Amanda Cassidy emphasized, "the half-life of a technical skill is now just two and a half years — down from a decade a few generations ago."

Digital literacy goes beyond knowing Microsoft Excel or Google Docs. It’s about understanding how tools reshape your industry and the ethical questions they raise. For example, can your team responsibly use AI to improve customer support without compromising data security?

Workplaces are changing faster than ever, leaving many employees feeling overwhelmed. "By building agility into their teams, companies can navigate even the toughest transitions," Amanda recommended.

To reduce "change fatigue," organizations can promote resilience by offering training programs that mix in-person workshops with eLearning modules. In periods of big transitions, like shifting to hybrid work, hiring change management professionals can also help.

Skill #3: Communication and collaboration

Hybrid work has made clear communication even more critical. Frontline employees especially need strong verbal, written, and non-verbal communication skills to ensure smooth teamwork, especially when collaborating remotely.

Our research shows that "40% of leaders prioritize collaboration and teamwork skills," which Amanda shared on the webinar. These skills help build workflows that not only improve productivity but also keep teams motivated. Leaders can enhance these efforts with emotional intelligence training and active listening tools.

Skill #4: Problem-solving and critical thinking

Automation is replacing repetitive tasks, leaving humans to tackle nuanced issues. Take healthcare as an example: today’s medical professionals often rely on data analytics to complement traditional skills.

Eri Jancaj of Zensai explained, "Every industry, from manufacturing to healthcare, requires employees who can analyze problems and find creative solutions." Employers benefit from investing in interdisciplinary training that prepares teams to address these modern challenges.

Good leadership isn’t just for managers. Every employee can develop skills to guide and inspire their peers. "Empathy and clear communication are essential in today’s workplaces, where burnout and distractions are common," Amanda pointed out.

Leadership programs should focus on fostering inclusion, resolving conflicts, and having honest conversations. These soft skills ensure managers and team members can handle challenges while keeping morale high.

Why continuous learning is non-negotiable

Eri Jancaj posed, "What happens if we invest in our people and they leave? What happens if we don’t—and they stay?"

Our answer is clear: To ensure their workforce keeps up with the changing world, businesses must invest in ongoing development.

Want to dive deeper? Check out the full webinar with Amanda and Eri, and afterwards, be sure to take a look at Go1's integration with Zensai to bring your LMS, upskilling, and compliance training all into one neat package

Top 5 Skills You Need to Success in Your Industry

False

Change is constant, and businesses that can’t keep up risk being left behind. To thrive, employees must continually build the right skills.

5 skills for today to stay relevant tomorrow

Learn the five key skills employees need to stay effective in today’s workplace, uncovered in our webinar with Zensai and summarized in this list.

We recently brought together a panel of L&D experts to discuss the evolving challenges of nurturing effective managers as well as strategies you can use to help your organization's leaders upskill. 

Moderated by Danielle Stewart, Director of Brand Advocacy at Go1, panelists included Lynne McNamee, President and Founder of Lone Armadillo Learning; Deanna Foster, Senior Director of Global Solutions at Harvard Business Publishing; and Shenlee Walker, Director of Learning and Development at Hays. Their conversation covered a wide range of topics, from the role of people managers in driving L&D initiatives to how L&D teams can ensure their leadership programs are successful.  

While the webinar produced many insightful takeaways, we've highlighted just a few below. Take a look, then watch the full webinar for even more insights. 

Takeaway 1: Leaders have a significant impact on L&D

Our panelists all agreed—leadership isn't just a title, and a people manager's role goes far beyond merely overseeing tasks. Managers lead their teams to achieve their goals and create an environment where employees feel motivated, engaged, and valued. 

"Leaders spend a lot of their time at work with their people," Shenlee reflected. "So they set the tone for engagement. They set the tone for culture. They set the tone for how people achieve results." 

Because people leaders set the stage for employees to reach their full potential, they play a key role in shaping learning culture. 

"60% of teams are focused on improving engagement within the workforce through L&D tools, communications, and learning culture," Danielle noted. People managers can use L&D to help them push their teams to be their best and stay motivated in their roles. As a result, leaders who foster a learning culture drive the success of L&D initiatives, which means it's important that we intentionally leverage managers as our L&D advocates. 

Consider engaging new people managers early on by equipping them with the tools and resources they need to help their team take advantage of L&D offerings. Make sure you communicate with people leaders when new learning is available that may be helpful to them or their team. You might also ask managers for their input and establish regular feedback loops where they can weigh in on L&D programs. By keeping people managers engaged in L&D and collaborating with them regularly, you can create a work environment where learning is top of mind. 

Takeaway 2: Leadership development should align with strategic business goals

It's important for L&D to align leadership development programs with the strategic goals of the organization. This alignment helps ensure the relevance and impact of learning programs, which makes them more appealing to both managers and executives. 

According to Deanna, prioritizing learning that aligns with business goals makes good use of managers’ limited free time. 

"There's never a shortage of skills to be developed, but we just can't afford to put more demands on people's time unless there's a direct benefit to the business priorities," Deanna stated. "When we work with our clients, we recommend that they start with the strategic pillars of their organization. What are the capabilities people need to learn to achieve the company's strategic goals?" 

Plus, business alignment is often necessary to get executives on board with new L&D programs and initiatives. 

"Executive buy-in comes from showing how learning is going to impact the business," Deanna said. "What are the executives' performance concerns? Design learning to achieve behavior change related to those concerns. That helps get their advocacy, which is ideally what you want." 

Takeaway 3: Measuring the impact of programs is key to ensuring their success 

Establishing clear measures of success is a vital step in continuing to improve your leadership development programs. According to Shenlee, it's important to identify exactly what success looks like before you launch a new learning program or initiative. If you don't know what you're measuring beforehand, it will be difficult to determine a program’s level of success after it has been launched. 

"Measuring success is multifaceted," Shenlee said. "Asking the questions upfront really can help. Without defining success and determining data points, that's going to be hard to measure." 

It's also important to be specific and pay close attention to details in order to understand what's working, what's not, and why. Lynne suggests asking questions like, what information is being measured? Who is measuring that information? Who is recording the information, and where is it being recorded? "Really just drill down on the technicalities to make sure you're really clear," she advised. 

Not sure what information about your learning program to measure? Take some inspiration from the three areas of impact Deanna’s organization measures: impact on employees, impact on employee behavior, and impact on the business. "We measure engagement—the extent to which people participated in the learning," she explained. "And we collect evidence that learners applied new skills on the job. Impact on the business is measured by our clients to determine just how far learning moved the needle." 

Watch the full webinar to learn how to market a program to people managers, incorporate learning in the flow of work, and keep your learning strategy relevant for the future. 

Upskilling your leaders into better people managers

For more insights, subscribe to the Go1 newsletter to stay on top of all the latest L&D trends. Or, you can book a demo today to find out how Go1 can help with your team’s learning needs. 

Did you miss our webinar on upskilling people leaders? No problem! We’ve recapped three key takeaways for you.

Webinar recap: Upskilling your leaders into better people managers

As we all continue to adjust to the new normal, giving your employees the opportunity to upskill at work has never been more important. 

That's why in this guide, we go in-depth on how to futureproof and upskill your remote team. We'll cover challenges to learning at work and how to overcome them, why upskilling should be a priority, and how to make an online learning more interactive.

Ready to take a step into the future? Download the full guide now. 

Upskilling and futureproofing your remote team.pdf

Upskilling and futureproofing your remote team

Giving your employees the opportunity to upskill at work has never been more important. In the current climate of economic uncertainty, broadening your team’s skill set will allow them to easily adapt to evolving roles, offer them new challenges, and improve your company’s employee retention. Here's how. 

Upskilling and futureproofing your remote team 

Helping you reach your training goals with the latest insights, trends, and advancements in L&D

Blog

petrol_green

Have you caught the latest episode of L&D in 20? Don't miss an episode. Subscribe now!